Hybrid End-User Tech Support Specialist

Socket.dev; St. Louis (MO); Hybrid; USD 42,000 - 62,000; Full time

Job summary

The End User Technology (EUT) Specialist at Together Credit Union provides first-level support for hardware, software, and access issues to help users stay productive. Based in St.

Louis in a hybrid role, you will install and maintain desktops and peripherals, manage access requests, monitor system health, and escalate complex issues to appropriate teams while keeping detailed incident records. Strong customer service, clear communication, and preference for work in a regulated financial

Qualifications

• 1+ year of IT or end-user support experience.
• Equivalent education and experience considered.
• Preferred: degree or specialized IT training.

Responsibilities

• Provides first-level end-user technology support by troubleshooting and resolving hardware, software, system access, and related technical issues.
• Installs, configures, and maintains desktops, laptops, peripherals, and related technology equipment to meet operational needs.
• Processes requests for system access and permissions.
• Monitors technology systems and services, identifies issues impacting availability or performance, and supports resolution efforts.
• Escalates complex technical issues to appropriate teams and supports resolution efforts.
• Maintains accurate help desk tickets and documentation for incidents and resolutions.
• Supports the deployment, configuration, maintenance, and lifecycle management of end-user technology and associated equipment.
• Assists with monitoring infrastructure systems including servers, storage, and network components.
• Verifies that security tools and controls function properly.

Skills

End-user support

Troubleshooting

Remote support

Communication skills

Ticketing systems

Microsoft Office

Info security basics

Education

High school diploma or equivalent

IT degree or training (preferred)

Tools

Remote support tools

Ticketing systems

Microsoft Office

Job description

The End User Technology (EUT) Specialist at Together Credit Union provides first-level support for hardware, software, and access issues to help users stay productive. Based in St.

Louis in a hybrid role, you will install and maintain desktops and peripherals, manage access requests, monitor system health, and escalate complex issues to appropriate teams while keeping detailed incident records. Strong customer service, clear communication, and preference for work in a regulated financial