Hybrid IT Support Specialist—Remote-Eligible Help Desk

Sentara Health; Virginia Beach (VA); Hybrid; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement plan match

Paid time off

Education assistance

Job summary

Sentara Health is seeking an IT Technical Support Specialist to join our IT help desk support team in a hybrid role with potential remote work. Location: Sentara Independence, Virginia Beach, VA.

The standard shift is 9:30 AM to 8:00 PM EST, four 10-hour days with rotating weekends, largely call-center based. You will troubleshoot and resolve technical problems, document support activity, escalate complex issues, and provide user-friendly guidance to non-technical users.

Qualifications

• Experience providing technical support in a call center environment.
• Strong troubleshooting for hardware, software, and basic networking.
• Ability to explain technical solutions to non-technical users.

Responsibilities

• Troubleshoot and resolve technical problems and document support activity.
• Escalate complex issues and provide user-friendly guidance to non-technical users.
• Analyze system performance and proactively identify potential issues.

Skills

Customer service

Communication skills

Call center experience

Technical troubleshooting

Remote support

Education

Bachelor’s Degree Preferred

Job description

Sentara Health is seeking an IT Technical Support Specialist to join our IT help desk support team in a hybrid role with potential remote work. Location: Sentara Independence, Virginia Beach, VA.

The standard shift is 9:30 AM to 8:00 PM EST, four 10-hour days with rotating weekends, largely call-center based. You will troubleshoot and resolve technical problems, document support activity, escalate complex issues, and provide user-friendly guidance to non-technical users.