IT Administrator: Hybrid MS 365 & Endpoint Support

Strategic Mission Critical; Dallas (TX); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working arrangement

Health benefits and 401(k) plans

13 paid holidays

Job summary

Strategic Mission Critical in the United States is seeking an IT Administrator to support our hybrid workforce nationwide. The role provides L2/L3 technical support in a Microsoft-centric environment and collaborates with the IT Director and teams across departments.

Ideal candidates have 3–5 years in desktop or systems support, strong Microsoft 365 experience (Entra ID, M365, Exchange Online, Intune, Teams), and a proactive, customer-focused mindset. Travel is <5% to other SMC offices.

Qualifications

• Bachelor's or Associate degree (or equivalent) with 3–5 years in desktop support or IT.
• Hands-on experience supporting users in a Microsoft 365 cloud environment.
• Knowledge of Entra ID, M365, Exchange Online, SharePoint, Intune, and Teams.
• Experience with incident and request management processes.
• Excellent communication and customer service skills.
• Ability to work independently, manage time effectively, and stay organized.
• Self-motivated learner with the ability to continuously build technical knowledge.
• Travel less than 5% to other SMC offices.

Responsibilities

• Provide L2 and L3 technical support for systems, applications, and user issues.
• Respond to and resolve service requests across multiple business areas with urgency and consistency.
• Troubleshoot and resolve issues independently using established documentation and best practices.
• Provide escalated technical support, diagnose and resolve hardware/software problems, and elevate issues as needed.
• Coordinate handoff of issues to/from our MSP as appropriate.
• Assist in OS patching and 3rd party software packaging and deployment.
• Perform advanced troubleshooting and support for endpoint hardware.
• Set up laptops and IT accessories (docking stations, monitors, etc.).
• Ensure devices are configured within the Microsoft environment (M365, Intune, etc.).
• Contribute to knowledge base articles and technical documentation.

Skills

Microsoft 365

Entra ID / Azure AD

Intune

L2/L3 IT support

Customer service

Education

Associate’s or Bachelor’s degree in IT or related field

Tools

PowerShell scripting

Exchange Online

SharePoint

OS patching

Job description

Strategic Mission Critical in the United States is seeking an IT Administrator to support our hybrid workforce nationwide. The role provides L2/L3 technical support in a Microsoft-centric environment and collaborates with the IT Director and teams across departments.

Ideal candidates have 3–5 years in desktop or systems support, strong Microsoft 365 experience (Entra ID, M365, Exchange Online, Intune, Teams), and a proactive, customer-focused mindset. Travel is <5% to other SMC offices.