Hybrid IT Support Specialist – Remote & Onsite

Novus Insight, Inc.; Washington; Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Match

PTO & Flexible Schedules

Tuition Reimbursement

Profit Sharing

Referral Bonus

Apprenticeship Program

Job summary

Novus Insight, Inc. is seeking a Support Specialist to provide remote support with occasional onsite visits from our offices. The role involves assisting clients and employees with complex technical issues, installing updates, and maintaining secure Office 365 environments. Travel to client sites may be required.

The position emphasizes a proactive, self-directed approach in a fast-paced environment with opportunities for growth, training, and a strong team culture.

Qualifications

• Associate’s Degree in technology field or equivalent experience preferred.
• 1-5+ years’ experience in providing technical support.

Responsibilities

• Provide support to employees and customers resolving complex or escalated tech issues.
• Troubleshoot software and hardware on laptops, desktops, tablets, servers, and network equipment.
• Install software releases and system upgrades; monitor data integrity.

Skills

Advanced computer skills

Education

Associate’s Degree in technology

Job description

Novus Insight, Inc. is seeking a Support Specialist to provide remote support with occasional onsite visits from our offices. The role involves assisting clients and employees with complex technical issues, installing updates, and maintaining secure Office 365 environments. Travel to client sites may be required.

The position emphasizes a proactive, self-directed approach in a fast-paced environment with opportunities for growth, training, and a strong team culture.