Hybrid IT Support Specialist — Quick, User‑Focused Helpdesk

Addendum; Riga (KS); Hybrid; USD 19,000 - 35,000; Full time

Benefits offered by this job

Top Talent Collaboration

Diverse Projects

Epic Team Events

Learning & Development

Celebrations

Job summary

Addendum is seeking an IT Support Specialist to join our IT Support team on a fixed-term basis for several months. This hands-on, user-facing role involves communicating with employees, understanding issues, and delivering prompt help within your access level and training.

You will handle password resets, account access, software problems, and basic workstation issues; document steps and resolutions; follow procedures; and collaborate with internal IT teams.

Qualifications

• Experience in IT Support, Service Desk, Helpdesk or similar user-facing role.
• Ability to troubleshoot and resolve common IT issues with minimal guidance.
• Strong communication skills for non-technical users.
• Proficiency with ticketing systems and documenting incidents.

Responsibilities

• Provide first-line IT support to employees and respond to incidents and requests.
• Communicate with users by phone and other channels to understand issues.
• Resolve common IT requests such as password resets and access issues.
• Investigate incidents and apply solutions or workarounds.
• Follow IT support procedures and knowledge bases.
• Escalate complex issues to internal IT teams when needed.
• Document incidents and resolutions in the service desk system.
• Support users during organizational and system changes.
• Maintain knowledge of company systems and support processes.

Skills

IT Support Experience

Customer-focused Communication

Ticketing / ITSM experience

Multitasking / Time management

Fluent Latvian

Fluent English

Tools

ITSM Systems

Job description

Addendum is seeking an IT Support Specialist to join our IT Support team on a fixed-term basis for several months. This hands-on, user-facing role involves communicating with employees, understanding issues, and delivering prompt help within your access level and training.

You will handle password resets, account access, software problems, and basic workstation issues; document steps and resolutions; follow procedures; and collaborate with internal IT teams.