Hybrid Desktop Support Technician – Fast, Proactive IT Help

SMBC; Charlotte (NC); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SMBC Group is seeking an IT Help Desk professional to provide application and system incident resolution with a focus on speed to first response and minimal end-user disruption. You will deploy updates, coordinate user acceptance testing, and support hardware and access management in a hybrid work environment.

The role emphasizes proactive monitoring, documentation updates, and collaboration with external vendors to stay informed on product updates and bug fixes.

Responsibilities

• Provide incident resolution with focus on speed to first response and resolution, minimizing disruption to end users.
• Proactively monitor for mission-critical application and system updates and prepare updates before users request them.
• Monitor and maintain end-user hardware inventory to keep devices in peak condition.
• Control user access requests with proper approvals and document changes accordingly.

Job description

SMBC Group is seeking an IT Help Desk professional to provide application and system incident resolution with a focus on speed to first response and minimal end-user disruption. You will deploy updates, coordinate user acceptance testing, and support hardware and access management in a hybrid work environment.

The role emphasizes proactive monitoring, documentation updates, and collaboration with external vendors to stay informed on product updates and bug fixes.