Hybrid IT Support Specialist | Impactful Healthcare Tech

Strive Health; Denver (CO); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Hybrid-Remote

Benefits package

401k with match

Paid time off

Professional development

Job summary

Strive Health is hiring a Support Specialist to diagnose, troubleshoot, and resolve technical issues, ensuring smooth operations across locations. You will work remotely with in-person needs at offices or patient sites, delivering high-quality customer service and effective problem resolution.

Key responsibilities include handling tickets, following SLAs, utilizing knowledge resources, and collaborating with teammates to enhance processes.

Qualifications

• High school diploma or GED required.
• 2+ years combined education, certification, or work experience.
• Reliable internet with min speeds and low latency.
• Reliable transportation and travel across region.
• Ability to travel and be on-site as needed.

Responsibilities

• Serve as initial contact for end-users via tickets, phone, or email.
• Respond to inquiries within the defined SLA.
• Use Knowledge Base to resolve issues in real time.
• Escalate to senior staff when needed for complex tickets.
• Assist users in setting up laptops and phones.
• Improve documentation and update as needed.
• Prioritize and manage support tickets for timely resolution.
• Continuously improve support processes and procedures.
• Assist in IT equipment inventory management.
• Meet with stakeholders; travel may be required for events.

Skills

Customer service

Communication skills

Attention to detail

Organizational skills

Teamwork

Independence

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Strive Health is hiring a Support Specialist to diagnose, troubleshoot, and resolve technical issues, ensuring smooth operations across locations. You will work remotely with in-person needs at offices or patient sites, delivering high-quality customer service and effective problem resolution.

Key responsibilities include handling tickets, following SLAs, utilizing knowledge resources, and collaborating with teammates to enhance processes.