IT Support Specialist

Strive Health; Denver (CO); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Hybrid-Remote

Benefits package

401k with match

Paid time off

Professional development

Job summary

Strive Health is hiring a Support Specialist to diagnose, troubleshoot, and resolve technical issues, ensuring smooth operations across locations. You will work remotely with in-person needs at offices or patient sites, delivering high-quality customer service and effective problem resolution.

Key responsibilities include handling tickets, following SLAs, utilizing knowledge resources, and collaborating with teammates to enhance processes.

Qualifications

• High school diploma or GED required.
• 2+ years combined education, certification, or work experience.
• Reliable internet with min speeds and low latency.
• Reliable transportation and travel across region.
• Ability to travel and be on-site as needed.

Responsibilities

• Serve as initial contact for end-users via tickets, phone, or email.
• Respond to inquiries within the defined SLA.
• Use Knowledge Base to resolve issues in real time.
• Escalate to senior staff when needed for complex tickets.
• Assist users in setting up laptops and phones.
• Improve documentation and update as needed.
• Prioritize and manage support tickets for timely resolution.
• Continuously improve support processes and procedures.
• Assist in IT equipment inventory management.
• Meet with stakeholders; travel may be required for events.

Skills

Customer service

Communication skills

Attention to detail

Organizational skills

Teamwork

Independence

Education

High school diploma or GED

Tools

Microsoft Office

Job description

At Strive Health, patients come first. We’re on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey.

Our work reduces emergency visits, improves outcomes, and helps patients live fuller lives. You’ll work alongside passionate Strivers who care deeply about making an impact, show up for one another as One Team, and find ways to elevate the everyday.

If you’re looking for meaningful work where your contributions truly matter, you’ll feel right at home at Strive!

• Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support – Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources.
• Time Off & Leave – Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
• Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.

What You'll Do

As a Support Specialist, you will provide efficient and effective support by diagnosing, troubleshooting, and resolving problems to ensure smooth operations and minimize downtime. You should possess excellent communication skills, technical proficiency , and a strong commitment to customer satisfaction.

Essential Functions

• Serve as initial point of contact for end-users seeking technical assistance via tickets, phone, or email.
• Respond to customer inquiries and technical issues within the defined SLA.
• Utilize Knowledge Base articles to resolve issues in real time.
• Get clarifying information for tickets that need to be escalated to more senior staff.
• Assist end users in setting up and configuring laptops and phones.
• Identify documentation that needs to be updated and make necessary recommendations to make documentation clearer.
• Manage and prioritize support tickets to ensure timely resolution of customer issues.
• Continuously improve processes and procedures related to technical support.
• Assist in the inventory management of IT equipment.
• Meet in person with internal and/or external stakeholders to facilitate team and business priorities/opportunities. Business travel may be required for opportunities to connect with stakeholders, serve patients, and attend Strive-sponsored team events.

Minimum Qualifications

• High school diploma or GED equivalent.
• 2+ years combined of related education, certification, or work experience.
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.
• Efficient and reliable transportation, including an active driver's license, allowing for travel across an assigned region to meet business needs.
• Ability to travel and be on-site to meet business needs.

Preferred Qualifications

• Solid understanding of Windows and macOS operating systems.
• Familiarity with common office software applications such as Microsoft Office.
• Excellent customer service skills, with the ability to communicate technical information to non-technical customers.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.

Hourly Range: $24.28 - $27.88

Final compensation will be determined based on location, experience, and qualifications.

Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].

We do not accept unsolicited resumes from outside recruiters/placement agencies. Strive Health will not pay fees associated with resumes presented through unsolicited means.