Hybrid IT & Customer Support Specialist Healthcare SaaS

Handtevy-Pediatric Emergency Standards; Florida; Hybride; USD 52 000 - 72 000; Plein temps

Avantages offerts par ce poste

Health coverage

Professional development

Impactful work in emergency care

Résumé du poste

Handtevy is seeking a Technical Support Specialist to bridge internal IT and frontline customer support for hospitals, EMS agencies, and healthcare organizations.

You will troubleshoot deployments, manage MDM and endpoint security, coordinate with engineering, and help customers resolve integration issues with ePCR partners.

This role thrives on clear communication, hands-on problem solving, and contributing to knowledge base and documentation.

Qualifications

• 2+ years in technical or IT support or helpdesk.
• Clear verbal and written communication for technical and non-technical audiences.
• Hands-on experience with MDM platforms (Addigy, Intune) and endpoint security tools.
• Familiarity with Ubiquiti/UniFi networking equipment.
• Experience managing software licenses and deploying applications across an organization.
• Experience configuring and hardening Windows and macOS environments for security and compliance.

Responsabilités

• Provide clear, empathetic communication to non-technical and technical stakeholders alike.
• Manage and maintain Mobile Device Management (MDM) solutions for company devices.
• Administer endpoint protection across the organization.
• Manage Wi-Fi controllers, access points, and network routers.
• Allocate, configure, and prepare computers and equipment for staff.
• Manage software licenses including Adobe, Microsoft Office, and other tools used across the organization.
• Test deployment of the Handtevy application on Windows devices to ensure compatibility and performance.
• Support onboarding and offboarding of staff from an IT perspective.
• Serve as the second level of support for customers reporting issues related to the Handtevy App or SaaS platform.
• Provide friendly, professional support to customers via phone, email, and online channels.
• Troubleshoot and resolve configuration, application deployment or functionality issues across diverse customer environments.
• Work with customers and third-party ePCR companies to identify and resolve integration issues.
• Identify and document bugs, then escalate them to the engineering team with clear reproduction steps and context.
• Contribute to knowledge base articles, FAQs, and internal documentation to improve support efficiency.

Connaissances

Technical support

MDM

Endpoint security

Networking

License management

Troubleshooting

Communication

Formation

Bachelor’s degree in IT/CS

Outils

Addigy

Intune

CrowdStrike

UniFi

Freshdesk

Zendesk

Jira Service Management

Description du poste

Handtevy is seeking a Technical Support Specialist to bridge internal IT and frontline customer support for hospitals, EMS agencies, and healthcare organizations.

You will troubleshoot deployments, manage MDM and endpoint security, coordinate with engineering, and help customers resolve integration issues with ePCR partners.

This role thrives on clear communication, hands-on problem solving, and contributing to knowledge base and documentation.