Hybrid IT Support Specialist - Help Creatives Thrive

Healy World; Los Angeles (CA); Hybrid; USD 56,000 - 87,000; Full time

Benefits offered by this job

Paid Time Off

Medical, dental, vision coverage

Remote work stipend

401K with company match

Job summary

Healy World in Los Angeles is seeking an IT Support Specialist to be the first contact for technology issues. You will own tier-1 support end to end — triaging requests, resolving what you can on the spot, and escalating cleanly to Technical Support Operations when you can't.

It's a hands-on role on a small, high-trust team, and the quality of your work is felt studio-wide every day. You'll support artists, designers, engineers and operations staff, so your queue ranges wider than a typical

Qualifications

• 1–3 years in IT support, service desk, or comparable hands-on technical support.
• Working knowledge of macOS and Windows in a managed environment, with comfort around MDM, identity and SSO, and endpoint tooling.
• Comfort administering SaaS platforms, not just using them — group-based entitlement, SCIM provisioning, and least-privilege judgement on access requests.
• A solid grasp of the everyday stack: Google Workspace or Microsoft 365, Slack, VPN, and ticketing systems.
• Basic network troubleshooting — Wi-Fi, DNS, DHCP, and general connectivity.
• Clear, patient written and verbal communication with non-technical colleagues. You explain rather than jargon.
• Strong judgment about what to solve yourself and what to elevate, and the discipline to document either way.
• Genuine care for the people you support. This role is as much service as it is technical.

Responsibilities

• Own the front line — intake, triage, and first response for all IT requests across chat, ticketing, and walk-ups.
• Resolve the highest-volume work directly: access and permission grants across Okta, Google Workspace, Slack, Atlassian, and our wider SaaS estate; license and seat requests; MFA, VPN, and connectivity; software installs; printer and peripheral setup.
• Support the development toolchain and hardware — Perforce, Xcode, and Unity setup, build troubleshooting, console dev kits, the shared test-device fleet, and platform-store accounts (App Store Connect, Google Play Console, Steamworks).
• Provision, image, and hand off laptops and workstations for new hires, and run IT lifecycle work with People Ops — day-one setup, role and entity changes, contractor renewals, leave transitions, and offboarding through to device return and data handling.
• Provision and deprovision external partner, vendor, and contractor access, and administer AI tool seats and spend limits against studio guidelines.
• Support meeting rooms and studio AV — Zoom Room provisioning, keeping hardware working, resolving issues live, and on-site support for studio events.
• Escalate to Technical Support Operations with clear reproduction steps, context, and everything you've already tried.
• Keep asset records accurate with IT Asset Management, so hardware and licenses stay tracked.
• Write and maintain self-service documentation so recurring questions stop becoming tickets, and flag patterns worth fixing upstream.

Skills

IT support

macOS/Windows

SaaS provisioning

Workspace admin

VPN

Ticketing systems

Clear communication

Triage & escalation

People-centric service

Tools

Okta

Atlassian

Jamf

Intune

Google Workspace

Slack

Zoom

1Password

Perforce/Unity toolchain

Job description

Healy World in Los Angeles is seeking an IT Support Specialist to be the first contact for technology issues. You will own tier-1 support end to end — triaging requests, resolving what you can on the spot, and escalating cleanly to Technical Support Operations when you can't.

It's a hands-on role on a small, high-trust team, and the quality of your work is felt studio-wide every day. You'll support artists, designers, engineers and operations staff, so your queue ranges wider than a typical