Cloud IT Support Technician II - Hybrid/Remote

Socket.dev; Los Angeles (CA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Medical, vision and dental

Cell phone reimbursement

16 paid holidays

2 paid volunteer days

Paid vacation and sick time

401k matching

Fuel reimbursement

Peer-to-peer bonus

Job summary

Interlaced is hiring a full-time IT Support Technician II in Los Angeles. The role requires strong knowledge of common business technologies, cloud infrastructure, and the ability to work with diverse environments. Hybrid work includes visiting LA client offices and remote sessions via chat, phone, and email.

A dedicated home office and reliable internet are expected. Hours are 7am–4pm PT, Monday to Friday.

Qualifications

• 3+ years of IT experience, with a focus on help desk and customer support.
• Comfort assisting end users via chat, phone, and email.
• Ability to visit Los Angeles client offices occasionally and setup a home office.

Responsibilities

• Provide IT support to clients both remotely and on-site.
• Assist end users with hardware, software, and cloud services.
• Collaborate with client teams to ensure smooth IT operations.

Skills

IT support

Help desk

Customer service

Tools

Meraki

MacOS

Windows OS

Microsoft Azure

Microsoft 365

Google Workspace

Slack

OneLogin

SentinelOne

SPF

DKIM

DMARC

DNS Filter

Datto/Backupify

Comet Backup

Zoom

Microsoft Teams

RingCentral

Addigy

Microsoft Intune

Job description

Interlaced is hiring a full-time IT Support Technician II in Los Angeles. The role requires strong knowledge of common business technologies, cloud infrastructure, and the ability to work with diverse environments. Hybrid work includes visiting LA client offices and remote sessions via chat, phone, and email.

A dedicated home office and reliable internet are expected. Hours are 7am–4pm PT, Monday to Friday.