Hybrid IT Support Specialist — Healthcare Tech

All Heart Home Care; Nashville (TN); Hybrid; USD 54,000 - 62,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, Vision Insurance

PTO

401(k)

Hybrid Work Environment

Professional Development

Supportive Team Environment

Job summary

All Heart Home Care in Nashville, TN seeks an IT Support Specialist to assist staff across multiple affiliated healthcare organizations. The role works closely with the Director of IT in a full-time, hybrid setting with occasional travel to regional offices.

The ideal candidate will troubleshoot Windows PCs, manage EMR platforms, and maintain system access while ensuring HIPAA compliance and strong customer service. Salary is competitive with a clear growth path.

Qualifications

• Proven ability to support employees with technology and troubleshoot issues.
• Experience with Microsoft 365 apps such as Outlook, Teams, and SharePoint.
• Hybrid work environment experience preferred but not required.

Responsibilities

• Serve as first point of contact for employee tech support and troubleshooting.
• Diagnose and resolve issues on computers, software, phone systems, and EMR platforms.
• Document steps, escalate complex issues to IT Director when needed.
• Create, update and manage user accounts, access, and permissions.
• Configure and deploy hardware; assist with MDM enrollment and administration.
• Coordinate equipment loans, returns, and inventory; perform routine updates.

Skills

Customer service mindset

Problem solving

Communication skills

Detail oriented

Independent worker

Ability to explain tech to non-tech

Hybrid work experience

Data security awareness

Education

Information Technology or related degree (preferred)

Tools

Microsoft 365 suite

Windows troubleshooting

Mobile Device Management (MDM)

EMR systems familiarity

Job description

All Heart Home Care in Nashville, TN seeks an IT Support Specialist to assist staff across multiple affiliated healthcare organizations. The role works closely with the Director of IT in a full-time, hybrid setting with occasional travel to regional offices.

The ideal candidate will troubleshoot Windows PCs, manage EMR platforms, and maintain system access while ensuring HIPAA compliance and strong customer service. Salary is competitive with a clear growth path.