Hybrid IT Support Specialist: Grow into SysAdmin

Riverside Recruiting; United States; Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

PTO & holidays

Medical, dental, vision

401k match

Training program

Advancement opportunities

Job summary

Riverside Recruiting is seeking an IT Support Specialist in Ravenna, Ohio, with a defined path to becoming a Systems Administrator. Initial onsite work with 1–2 hybrid days after setup, supporting Windows 11, Microsoft 365, Outlook, Teams, and a range of devices.

You will handle tickets, work with Active Directory, DNS, DHCP, Entra ID, VPN, and WiFi, and gradually take on more responsibilities as you grow into the SysAdmin role. Occasional after-hours support is expected with comp time.

Qualifications

• Professional IT support experience.
• Strong communication skills.
• Experience with Windows 11 and Microsoft 365 applications.
• Proficient with Active Directory.
• Ability to handle day-to-day issues with minimal supervision.
• Willingness to learn and take on more responsibility.
• Ability to pass a background check.

Responsibilities

• Provide IT support for Windows 11, Microsoft 365, Outlook and Teams.
• Support desktops, laptops, printers, mobile devices and barcode scanners.
• Handle tickets and resolve day-to-day issues independently.
• Work with Active Directory, Group Policy, DNS, DHCP, Entra ID, VPN and WiFi.
• Grow into a Systems Administrator role over time.
• Provide occasional after-hours support for planned maintenance and incidents, with comp time.

Skills

IT support

Communication

Windows 11

Microsoft 365

Outlook

Teams

Active Directory

Background check

Willingness to learn

Tools

PowerShell

VPN

DNS/DHCP

Entra ID

Group Policy

Job description

Riverside Recruiting is seeking an IT Support Specialist in Ravenna, Ohio, with a defined path to becoming a Systems Administrator. Initial onsite work with 1–2 hybrid days after setup, supporting Windows 11, Microsoft 365, Outlook, Teams, and a range of devices.

You will handle tickets, work with Active Directory, DNS, DHCP, Entra ID, VPN, and WiFi, and gradually take on more responsibilities as you grow into the SysAdmin role. Occasional after-hours support is expected with comp time.