IT Support Specialist (grow into Sys Admin)

Riverside Recruiting; United States; Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

PTO & holidays

Medical, dental, vision

401k match

Training program

Advancement opportunities

Job summary

Riverside Recruiting is seeking an IT Support Specialist in Ravenna, Ohio, with a defined path to becoming a Systems Administrator. Initial onsite work with 1–2 hybrid days after setup, supporting Windows 11, Microsoft 365, Outlook, Teams, and a range of devices.

You will handle tickets, work with Active Directory, DNS, DHCP, Entra ID, VPN, and WiFi, and gradually take on more responsibilities as you grow into the SysAdmin role. Occasional after-hours support is expected with comp time.

Qualifications

• Professional IT support experience.
• Strong communication skills.
• Experience with Windows 11 and Microsoft 365 applications.
• Proficient with Active Directory.
• Ability to handle day-to-day issues with minimal supervision.
• Willingness to learn and take on more responsibility.
• Ability to pass a background check.

Responsibilities

• Provide IT support for Windows 11, Microsoft 365, Outlook and Teams.
• Support desktops, laptops, printers, mobile devices and barcode scanners.
• Handle tickets and resolve day-to-day issues independently.
• Work with Active Directory, Group Policy, DNS, DHCP, Entra ID, VPN and WiFi.
• Grow into a Systems Administrator role over time.
• Provide occasional after-hours support for planned maintenance and incidents, with comp time.

Skills

IT support

Communication

Windows 11

Microsoft 365

Outlook

Teams

Active Directory

Background check

Willingness to learn

Tools

PowerShell

VPN

DNS/DHCP

Entra ID

Group Policy

Job description

IT Support Specialist (grow into Sys Admin) - $60,000 to $85,000 salary - Ravenna, Ohio (hybrid)

Company

• Industry leader
• Laid-back culture, open-door policy
• Multiple weeks PTO plus paid holidays
• Medical, dental, vision benefits; 401k match
• Training program and clear advancement opportunities
• Significant investment for market disruption and major growth
• Artificial Intelligence implemented in manufacturing to scale company
• Custom integration from shop floor all the way through ERP and CRM
• Technology leveraged at every opportunity to leapfrog the competition

Role

• Onsite initially, 1-2 hybrid days once established
• IT Support with a defined path into Systems Administrator
• Support Windows 11, Microsoft 365, Outlook, and Teams
• Support desktops, laptops, printers, mobile devices and barcode scanners
• Handle tickets and resolve most day-to-day issues independently
• Work with Active Directory, Group Policy, DNS, DHCP, Entra ID, VPN and WiFi
• Take on more responsibilities over time to grow into a Systems Administrator role
• Provide occasional after-hours support for planned maintenance and critical incidents, with comp time

Required

• Professional IT support
• Reliable with great communication skills
• Windows, Microsoft 365, Outlook, Teams
• Working knowledge of Active Directory
• Ability to handle day-to-day issues with little supervision
• Willingness to learn and take on more responsibility
• Ability to pass a background check

Preferred

• Microsoft Entra ID, Exchange Online, SharePoint, Intune
• Hybrid Active Directory / Microsoft 365
• UniFi or similar network platforms, firewalls and VPN
• Server experience (Hyper-V, backup and recovery) or interest in developing it
• PowerShell or other scripting and automation
• Manufacturing or plant-floor IT experience
• German language skills are a strong plus