Customer-Focused IT Support Analyst (Hybrid)

NuAxis, LLC; Denver (CO); Hybrid; USD 55,000 - 75,000; Full time

Job summary

NuAxis, LLC, a federal IT company, seeks a Service Center Analyst for a full-time hybrid role in Denver. You will provide frontline IT support to enterprise users, resolve incidents end-to-end, and maintain SLAs.

The role blends on-site and remote work, with clear communication and ownership at the center of every interaction. Responsibilities include handling desktops, networking issues, access management, and escalation when required.

Qualifications

• 2+ years of enterprise-level help desk/service desk experience.
• Experience supporting Windows 11, Office 365, SharePoint.
• Familiar with ServiceNow or equivalent ticketing systems.

Responsibilities

• Provide Tier 1 technical support for desktops, printers, and network access.
• Diagnose and resolve incidents via phone and ticketing system.
• Open, document, and manage incidents and service requests in the ticketing system.
• Install and troubleshoot core software and hardware components.
• Manage user accounts and access using ADUC; enforce SLAs.
• Escalate to Tier 2/3 when needed and communicate status updates.

Skills

Customer service

Verbal and written comms

Ownership & accountability

Multitasking

Incident, Problem, Change Mgmt

Education

High school diploma

Bachelor’s degree (preferred)

IT certifications (HDI/ITIL/CompTIA/MCP)

Tools

ServiceNow

ADUC / Active Directory

Windows 11

Office 365

SharePoint

Azure AD

Intune

TCP/IP / DHCP / DNS

Printers / peripherals

Service desk tooling

Job description

NuAxis, LLC, a federal IT company, seeks a Service Center Analyst for a full-time hybrid role in Denver. You will provide frontline IT support to enterprise users, resolve incidents end-to-end, and maintain SLAs.

The role blends on-site and remote work, with clear communication and ownership at the center of every interaction. Responsibilities include handling desktops, networking issues, access management, and escalation when required.