Hybrid IT Support & M365 Specialist

Asahi Kasei Therapeutics, Inc.; Cary (NC); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Asahi Kasei Therapeutics, Inc. is seeking an IT End-User Support & Incident Resolution specialist to provide Tier 1–2 on-site support for laptops, mobile devices, email, and enterprise apps in a hybrid Cary, NC environment.

The role focuses on authentication, access management, device provisioning, and Microsoft 365 troubleshooting, with responsibilities for onboarding/offboarding and coordinating with IT leadership and vendors.

Qualifications

• 4+ years of IT support or service delivery experience.
• Experience supporting enterprise environments and migrations.
• Solid understanding of M365 administration, endpoint management, enterprise applications, and troubleshooting tools.
• Relevant certifications (e.g., Microsoft, Azure, Intune) preferred.
• ITIL Foundation skills preferred.

Responsibilities

• Provide Tier 1 (On-site) and 2 technical support for escalated issues involving laptops, mobile devices, email, and enterprise applications.
• Troubleshoot and resolve authentication, access, and device-related issues (e.g., BitLocker recovery, Outlook/iOS configuration).
• Investigate and diagnose advanced Microsoft365 issues such as missing emails, mailbox inconsistencies, or service interruptions.
• Support users during live issues by gathering diagnostics, screenshots, and logs.
• Coordinate and fulfill access requests for enterprise systems (e.g., Microsoft 365, email systems).
• Assist with onboarding, offboarding, updates, and migrations.

Skills

Microsoft 365 administration

Endpoint management

Troubleshooting

Communication skills

Cross-functional collaboration

Education

B.S./B.A. in business, computer science or related field

Tools

Microsoft Intune

Azure AD

Microsoft 365 apps

Job description

Asahi Kasei Therapeutics, Inc. is seeking an IT End-User Support & Incident Resolution specialist to provide Tier 1–2 on-site support for laptops, mobile devices, email, and enterprise apps in a hybrid Cary, NC environment.

The role focuses on authentication, access management, device provisioning, and Microsoft 365 troubleshooting, with responsibilities for onboarding/offboarding and coordinating with IT leadership and vendors.