Hybrid IT Support Engineer – On-Site in Somerville

Tulip Interfaces; Somerville (MA); Hybrid; USD 72,000 - 92,000; Full time

Benefits offered by this job

Health, Dental, Vision

Company equity

401(k)

Flexible work schedule

Unlimited vacation

Learning & Development

Dog-friendly office

Job summary

Tulip Interfaces, a hybrid IT support role in Somerville, MA, seeks an on-site IT specialist. You’ll resolve hardware, software, and network issues, manage user accounts, and maintain asset inventory across macOS, Windows, and Linux environments.

You’ll leverage AI tools to improve troubleshooting, documentation, and automation while engaging with cross-functional teams. The role requires 1–3+ years in IT support, familiarity with Google Workspace, Atlassian, and Slack, and strong technical

Qualifications

• 1-3+ years of IT support or helpdesk experience.
• Proficiency across macOS, Windows, and Linux; basic networking and hardware knowledge.
• Familiarity with Google Workspace, Atlassian, 1Password and Slack.
• Uses AI tools for troubleshooting, documentation and automation.
• IT security awareness; compliance experience is a plus.
• Nice to have Kandji/Iru, scripting or automation, startup experience.
• Bachelor’s degree or equivalent working experience.

Responsibilities

• Serve as on-site IT support contact at Somerville HQ, resolving hardware, software, and network issues in person when needed.
• Triage inbound IT requests via tickets and chat; handle Tier 1/2 issues and escalate when required.
• Support and troubleshoot endpoints (macOS, Windows, Linux) and productivity platforms.
• Manage user accounts and permissions across SaaS platforms; onboarding/offboarding and access reviews.
• Maintain IT asset inventory at Somerville HQ; support device lifecycle from procurement to recycling.
• Create and update support docs, knowledge base, and runbooks to enable self-serve and systemic fixes.

Skills

IT support

macOS

Windows

Linux

Networking

SaaS platforms

AI tools

IT security

Device management

Automation scripting

Education

Bachelor’s degree or equivalent working experience

Tools

Kandji

Iru

Scripting/Automation

Job description

Tulip Interfaces, a hybrid IT support role in Somerville, MA, seeks an on-site IT specialist. You’ll resolve hardware, software, and network issues, manage user accounts, and maintain asset inventory across macOS, Windows, and Linux environments.

You’ll leverage AI tools to improve troubleshooting, documentation, and automation while engaging with cross-functional teams. The role requires 1–3+ years in IT support, familiarity with Google Workspace, Atlassian, and Slack, and strong technical