IT Support Technician — Hybrid Office & On-Call Tech

HGA

Boston (MA)

On-site

USD 55,000 - 68,000

Full time

4 days ago

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Benefits offered by this job

Annual bonus

401(k) guaranteed contribution

Medical insurance

Dental insurance

Life insurance

PTO and disability

Job summary

HGA in Boston, MA is seeking an IT Support Technician to join our office. The role focuses on providing hands-on technical support to internal users, maintaining computer systems, networks, and applications, and communicating with the East Coast Help Desk Supervisor and firmwide team to ensure consistent service.

The candidate should have an associate degree or equivalent, 1–3 years in desktop support, and familiarity with Windows 10/11, macOS, PowerShell, and ITSM tooling.

Qualifications

Associate degree or equivalent experience in computing.
1–3 years desktop support experience.
Experience with Windows 10/11 and MacOS.
Willingness to travel to HGA offices as needed.

Responsibilities

Assist with PC imaging and troubleshooting.
Install and replace hardware/software and peripherals.
Support network topology repairs following IT procedures.
Log and document issues and resolutions using ITSM.
Provide timely technical assistance and training to users.
Communicate issues with Office Directors and Help Desk team.
Participate in after-hours and weekend on-call rotation.

Skills

Desktop support

ITSM tooling

Windows/macOS

Customer service

Networking basics

Education

Associate degree in computer science

Tools

SCCM

PowerShell

Office 365

MacOS

Job description

The candidate should have an associate degree or equivalent, 1–3 years in desktop support, and familiarity with Windows 10/11, macOS, PowerShell, and ITSM tooling.

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