Hybrid IT Support Engineer — NY/Remote Options

Curinos; New York (NY); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Flexible working options

Generous leave policy

Career development tools

Employee Assistance Program

Job summary

A leading company is seeking an IT Support Engineer to deliver high-quality L1/L2 desktop support services. This role involves troubleshooting Windows 11, Office365, and managing user accounts. The ideal candidate is a motivated self-starter with strong analytical skills and effective communication abilities. The position requires 2-3 days in the New York office, offering a hybrid work modality. Competitive benefits and a supportive culture are part of the package.

Qualifications

• 3-5 years of experience in a Windows OS support role.
• ITIL certification or working knowledge of the ITIL framework.

Responsibilities

• Provide end-user support and troubleshoot issues.
• Manage user notebooks and account permissions.
• Participate in audit and compliance reporting.

Skills

Troubleshooting

Communication

Analytical Skills

Education

Related Degree

Tools

ServiceNow

Jira ServiceDesk

Microsoft Office 365 Suite

Job description

A leading company is seeking an IT Support Engineer to deliver high-quality L1/L2 desktop support services. This role involves troubleshooting Windows 11, Office365, and managing user accounts. The ideal candidate is a motivated self-starter with strong analytical skills and effective communication abilities. The position requires 2-3 days in the New York office, offering a hybrid work modality. Competitive benefits and a supportive culture are part of the package.