FinTech IT Support Engineer - Hybrid NYC

Financial Technology Partners / FT Partners; New York (NY); Hybrid; USD 97,750 - 132,250; Full time

Job summary

FT Partners in New York City is seeking an IT Support Engineer to provide frontline desktop and end‑user support in a hybrid environment. You will image, deploy, and maintain laptops and workstations, manage AD accounts, and assist with AV and collaboration tools.

Applicants should have 1–3 years in IT support, strong troubleshooting, Windows 10/11, Microsoft 365, and basic networking. This role requires US work authorization with occasional off‑hours.

Qualifications

• 1–3 years of IT support or desktop support experience
• Strong troubleshooting and analytical problem‑solving skills
• Experience supporting Windows 10/11 environments
• Microsoft 365 administration and end‑user support
• Experience imaging, deploying, and configuring Windows laptops
• Basic Active Directory administration
• Excellent documentation and organizational skills
• Basic networking knowledge including TCP/IP, DHCP, DNS, gateways, Wi‑Fi, and switching fundamentals
• Outstanding customer service skills with a strong sense of urgency
• Ability to prioritize multiple tasks in a fast‑paced environment

Responsibilities

• Serve as the primary point of contact for desktop and end‑user technical support in the New York office
• Troubleshoot Windows laptops, Microsoft 365, hardware, software, printers, and peripheral devices
• Image, deploy, configure, and maintain laptops and workstations
• Provision and deprovision user accounts, laptops, and equipment for new hires and departures
• Create and administer Active Directory and Microsoft Entra ID user accounts
• Manage/administer enterprise AI tools and platforms
• Manage NTFS file permissions, security groups, and shared resources
• Support conference room technology, Microsoft Teams, Zoom, and AV equipment
• Assist with local office networking, hardware installations, and cabling
• Maintain accurate IT asset inventory and technical documentation
• Coordinate with vendors and senior IT staff to resolve infrastructure issues
• Escalate complex issues appropriately while maintaining ownership through resolution
• Deliver responsive, professional, white‑glove technical support to employees at all levels of the organization

Skills

Windows 10/11

Microsoft 365 administration

End‑user support

Active Directory administration

Networking basics

Documentation

Troubleshooting

Prioritization

Tools

Azure AD

Intune

Windows Autopilot

PowerShell

SonicWall

Meraki

Job description

FT Partners in New York City is seeking an IT Support Engineer to provide frontline desktop and end‑user support in a hybrid environment. You will image, deploy, and maintain laptops and workstations, manage AD accounts, and assist with AV and collaboration tools.

Applicants should have 1–3 years in IT support, strong troubleshooting, Windows 10/11, Microsoft 365, and basic networking. This role requires US work authorization with occasional off‑hours.