Hybrid IT Support Engineer - Impactful MSP Help Desk

GadellNet Consulting Services, LLC.; Greenwood Village (CO); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health, Vision & Dental insurance

Paid Time Off

Flexible work environment

Mental health services

Donation matching program

401k

Job summary

GadellNet Consulting Services is seeking a skilled Technical Support Engineer to deliver outstanding customer service and technical expertise through our help desk.

You’ll work closely with your PODS team to field service requests via chat, phone, and our ticket system to resolve technical issues and ensure an excellent client experience. This position follows a Monday–Friday, 8am–5pm EST schedule and offers a hybrid work model with in-office days for locally located candidates.

Qualifications

• Minimum 2 years as a help desk/service desk engineer (MSP experience preferred).
• Proficiency with Windows 10+ and Microsoft 365 Admin Center (Entra, Exchange, SharePoint, Teams, Licensing).
• Experience with Active Directory and Windows Server 2012+.
• Experience with Android/iOS devices, printers/scanners, and Microsoft Office Suite.
• Knowledge of TCP/IP and basic networking.

Responsibilities

• Provide technical support and excellent customer service via phone, email, chat (Thread).
• Review, manage, and progress tickets daily per MTZ policy.
• Update ConnectWise Calendar and log time entries to reflect 8 hours/day.
• Participate in weekly team huddles and on-call rotations.
• Pursue relevant technical certifications to support growth.

Skills

Help desk experience

Team collaboration

Communication skills

Analytical thinking

Documentation skills

Time management

Prioritization

Tools

ConnectWise

DattoRMM

ITGlue

Auvik

Thread

Job description

GadellNet Consulting Services is seeking a skilled Technical Support Engineer to deliver outstanding customer service and technical expertise through our help desk.

You’ll work closely with your PODS team to field service requests via chat, phone, and our ticket system to resolve technical issues and ensure an excellent client experience. This position follows a Monday–Friday, 8am–5pm EST schedule and offers a hybrid work model with in-office days for locally located candidates.