IT Helpdesk Technician (Fully Remote)

Helpt; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

Helpt is hiring for a full-time on-shore helpdesk role. You’ll deliver friendly, professional service, handle inbound calls, tickets, and requests, and work a fixed shift that may include evenings, overnights, weekends, or holidays.

You’ll troubleshoot tech issues with clear communication and empathy, using your Windows and Mac OS skills, and you’ll join a fast-paced, 24x7 team that values help and openness.

Qualifications

• L1 helpdesk experience with Windows and Mac OS.

Responsibilities

• Deliver friendly, professional service and handle inbound help desk calls, tickets, and requests.
• Troubleshoot technical issues with clear communication, empathy, and a positive attitude.

Skills

L1 helpdesk

Windows

Mac OS

Communication

Troubleshooting

Empathy

Job description

• Provide 24x7x365 on-shore technical support for MSP, Technology, and Product Support clients.
• Full-time with a fixed shift, including possible evening, overnight, weekend, or holiday hours.

What You'll Do:

• Deliver friendly, professional service and handle inbound help desk calls, tickets, and requests.
• Troubleshoot technical issues with clear communication, empathy, and a positive attitude.

What We're Looking For:

• L1 helpdesk experience, strong troubleshooting, and familiarity with Windows and Mac OS.
• Excellent communication and organizational skills, plus a passion for helping people.

Helpt

Helpt provides 24x7x365 on-shore white-labeled technical support for companies in MSP, Technology, and Product Support sectors. We're a fun-loving team of support agents who want you to join our fast-paced environment (and we're 50% less cheesy in person).