Hybrid IT Support Engineer II - MSP, Partner-Facing

ITPartners+; Town of Grand Island (NY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

Life Insurance

Parental leave

Unlimited PTO

401(k) with match

Company events

Job summary

ITPartners+ is seeking an IT Support Engineer II to provide front-line IT support to partners in a hybrid role based in the Greater Buffalo area. You will troubleshoot issues, set up hardware, and engineer long-term solutions while collaborating with engineers and vendors to ensure timely, professional partner experiences.

The role requires 3+ years in an MSP environment, relevant certifications (Microsoft, Security+, CCNA, etc.), and strong communication skills.

Qualifications

• 3+ years of MSP experience
• One or more current Microsoft certifications (AZ-104, MD-102, MS-102, or equivalent)
• CompTIA Security+, Network+, CCNA, or other relevant infrastructure certifications
• Experience supporting Microsoft 365, Azure, endpoint management, cybersecurity solutions, and SMB technology environments
• Experience with RMM, PSA, Datto, Kaseya, ConnectWise and documentation platforms commonly used in managed services
• Excellent written and spoken communication skills
• Demonstrates composure, professionalism, and empathy when supporting users

Responsibilities

• Provide basic to mid-level IT tech support to our partners via onsite and remote
• Set up hardware for installation and perform onsite deployments
• Engineer long-term solutions
• Monitor the progress of tickets and key partner support metrics
• Thoroughly document issues and resolutions and communicate with the team
• Provide best practices in your areas of expertise, taking on ownership and responsibility of at least one area
• Work with vendors to resolve partner issues
• Adapt to changing and varied workflow
• Use your knowledge and expertise to continually improve processes and partner support

Skills

MSP experience

Security+

Network+

CCNA

Microsoft 365

Azure

IT certifications

Tools

RMM

PSA

Datto

Kaseya

ConnectWise

Job description

ITPartners+ is seeking an IT Support Engineer II to provide front-line IT support to partners in a hybrid role based in the Greater Buffalo area. You will troubleshoot issues, set up hardware, and engineer long-term solutions while collaborating with engineers and vendors to ensure timely, professional partner experiences.

The role requires 3+ years in an MSP environment, relevant certifications (Microsoft, Security+, CCNA, etc.), and strong communication skills.