IT Support Engineer II – Managed Services

ITPartners+; Mendota Heights (MN); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage (employee)

Dental & Vision Insurance (optional)

Life Insurance

AD&D

Parental Leave

Unlimited PTO

401(k) with company matching and PSH

Personal growth

Fun work environment

Job summary

ITPartners+ is seeking an IT Support Engineer II (Service Delivery Engineer II) to assist partners with frontline IT issues. The role emphasizes troubleshooting, collaboration with engineers, and delivering a prompt, positive partner experience.

Based in Minnesota with a hybrid work model (four days onsite, one day remote per week). Responsibilities include hardware setup, deployments, and ongoing support, with a focus on knowledge sharing and process improvement.

Qualifications

• 3+ years of experience in MSP environment.
• Certifications in security, networking, or cloud platforms preferred.
• Experience with Microsoft 365, Azure, endpoint management and SMB tech environments.

Responsibilities

• Provide front-line IT support to partners onsite and remotely.
• Set up hardware for installations and deployments.
• Engineer long-term IT solutions and document resolutions.
• Monitor ticket progress and partner support metrics; communicate findings.

Skills

MSP experience

Customer communications

Problem solving

Team collaboration

Tools

RMM tools

PSA tools

Datto

Kaseya

ConnectWise

Job description

Mendota Heights, MN

Do you have a passion for helping people and troubleshooting IT problems? Are you looking for a place where you can develop your skills and work with a group of smart, talented and fun colleagues? ITPartners+ is looking for an IT Support Engineer II (internally titled Service Delivery Engineer II) to work with our existing and potential partners on front-line IT issues.

Who We Are

ITPartners+ is an IT Managed Services Provider experiencing rapid growth. A multiple winner of the Best and Brightest Companies to Work For, ITPartners+ has rapidly grown thanks to our core values of Do Great Work, Make It Fun, and Think Big. These values have helped us foster a work environment that is supportive, goal-oriented, and just plain fun.

Who You Are

Working directly with our team of engineers, the Service Delivery Engineer II provides front-line technical support to our partners and plays an important role in delivering a prompt, professional, and positive partner experience. You’ll troubleshoot technical issues, collaborate with the team, and help ensure our partners receive accurate and reliable support.

Based in the Minnesota area, this role follows a hybrid schedule of four days onsite and one day remote each week, with onsite responsibilities including Partner support, hardware setup and installations, deployments, and other technical needs as required.

What You Will Do

• Provide basic to mid-level IT tech support to our partners via onsite and remote
• Set up hardware for installation and perform onsite deployments
• Engineer long-term solutions
• Monitor the progress of tickets and key partner support metrics
• Thoroughly document issues and resolutions and communicate with the team
• Provide best practices in your areas of expertise, taking on ownership and responsibility of at least one area
• Work with vendors to resolve partner issues
• Adapt to changing and varied workflow
• Use your knowledge and expertise to continually improve processes and partner support

Your Skills And Background

• 3+ years of experience in a Managed Services Provider (MSP) environment.
• One or more current Microsoft certifications (AZ-104, MD-102, MS-102, or equivalent).
• CompTIA Security+, Network+, CCNA, or other relevant infrastructure certifications.
• Experience supporting Microsoft 365, Azure, endpoint management, cybersecurity solutions, and SMB technology environments.
• Experience with RMM, PSA, Datto, Kaseya, ConnectWise and documentation platforms commonly used in managed services.
• Excellent written and spoken communication skills
• Demonstrates composure, professionalism, and empathy when supporting users through challenging situations.
• Current driver’s license and access to a vehicle to be used for scheduled and emergency onsite appointments

Benefits of Working at ITPartners+

• 99% fully paid for healthcare coverage for the employee
• Health premiums subsidized for family
• Optional Subsidized Dental & Vision Insurance
• Life Insurance & AD&D
• Maternity & Paternity Leave (Including foster and adoption)
• Unlimited paid time off
• 401(k) with company matching and profit-sharing opportunities (PShares)
• A focus on personal growth
• A fun work environment with bonuses and company events

Our mission at ITPartners+ is to positively impact people. We accomplish it through building and nurturing the best team possible, the best partners, and giving back to our community. To learn more about us, check out our website at www.itpartners.com or connect with us on LinkedIn at www.linkedin.com/company/itpar.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Equal Opportunity Employer

ITPartners+ is an Equal Opportunity Employer who will not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, disability, or age.