Remote MSP Technical Support Engineer II

FusionTek; United States; A distancia; USD 18.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Quarterly bonus eligibility

Comprehensive benefits package

Paid time off

Educational reimbursement

Training resources

Team culture events

Descripción de la vacante

FusionTek is seeking a Technical Support Engineer II (Systems Analyst) to support diverse client environments with a focus on MSP delivery. You will troubleshoot Windows, macOS, networking, and cloud issues, provide remote and onsite support, and contribute to systems administration across multiple client stacks.

The role emphasizes collaboration, documentation, and ongoing professional growth within a dynamic MSP.

Formación

• MSP experience preferred with client environments.
• CompTIA A+/Network+ required or to be obtained within 6 months.
• Ability to configure Windows Server environments and cloud services.

Responsabilidades

• Resolve escalated support requests and complex issues.
• Provide remote and onsite support for client environments.
• Configure Windows Server environments and Hyper-V hosting.
• Troubleshoot SonicWall firewalls and networking gear.
• Mentor Level I technicians and document processes.

Conocimientos

Exceptional written and verbal comunic

Independent and collaborative

Time management

Organizational skills

Educación

CompTIA A+ and/or Network+

MD-102

Herramientas

Autotask

Datto Networking

Microsoft 365

Intune

SonicWall

SharePoint

Azure

AWS

Datto BCDR

Descripción del empleo

FusionTek is seeking a Technical Support Engineer II (Systems Analyst) to support diverse client environments with a focus on MSP delivery. You will troubleshoot Windows, macOS, networking, and cloud issues, provide remote and onsite support, and contribute to systems administration across multiple client stacks.

The role emphasizes collaboration, documentation, and ongoing professional growth within a dynamic MSP.