Hybrid IT Support Engineer — AI‑Driven Endpoint Security

Tenable; Columbia (MD); Hybrid; USD 38.000 - 50.000; Vollzeit

Zusammenfassung

Tenable, a leading Exposure Management company, seeks an IT Support Engineer to deliver high-touch technical support for Windows and macOS in a global, fast-paced environment. You will work with JAMF, BigFix, and ServiceNow to resolve issues, secure endpoints, and accelerate documentation.

This role requires hybrid on-site work at our Columbia, MD headquarters and strong customer service skills. You will leverage AI tools to streamline workflows, participate in IT projects, and ensure minimal

Qualifikationen

• 3+ years of technical support experience in a fast-paced or global high-tech environment.
• Strong expertise in configuring and troubleshooting Windows and macOS environments, including VMs, Active Directory, and DNS.
• Hands-on experience with MSP/MDM tools like JAMF, BigFix, and a ticketing system such as ServiceNow.
• Solid understanding of TCP/IP, Wi-Fi, and common information security practices.
• Superior customer service and communication skills, with the ability to explain complex technical guidance to non-technical users.
• Ability to lead or participate in internal IT projects independently.
• Able to work in a hybrid/on-site capacity at our headquarters in Columbia, MD. This is based in the US only.

Aufgaben

• Technical Troubleshooting: Diagnose and resolve complex issues related to Windows and macOS, mobile devices, and core business applications.
• Executive & Global Support: Provide high-touch technical assistance to C-suite executives and remote global staff, maintaining minimal downtime for critical business operations.
• AI-Assisted Efficiency: Utilize AI tools to accelerate the creation of technical documentation and internal How-To guides.
• Endpoint Security: Ensure all staff devices are patched, compliant, and secure at all times, often addressing vulnerability tickets directly.
• User Onboarding: Provision hardware and access to Tenable’s services and Applications for new hires; conduct IT orientation training on Day 1.
• Infrastructure Support: Maintain and troubleshoot local office networks, Wi‑Fi, and conferencing technologies (Zoom, Google Workspace).
• Global Collaboration: Partner with global teams to adhere to IT processes.
• Lifecycle Management: Manage end-to-end hardware lifecycle from provisioning to secure decommissioning.

Kenntnisse

Windows

macOS

VMs

Active Directory

DNS

TCP/IP

Wi-Fi

Customer service

Communication

Project management

Tools

JAMF

BigFix

ServiceNow

Jobbeschreibung

Tenable, a leading Exposure Management company, seeks an IT Support Engineer to deliver high-touch technical support for Windows and macOS in a global, fast-paced environment. You will work with JAMF, BigFix, and ServiceNow to resolve issues, secure endpoints, and accelerate documentation.

This role requires hybrid on-site work at our Columbia, MD headquarters and strong customer service skills. You will leverage AI tools to streamline workflows, participate in IT projects, and ensure minimal