IT Support Engineer (Hybrid - Columbia MD)

Tenable, Inc.; Maryland; Hybrid; USD 38.000 - 50.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

401(k) with match

Employee stock purchase plan

Employee referral program

Flexible spending accounts

EAP

Education assistance

Parental leave

PTO

Holidays

Wellness events

Community programs

Zusammenfassung

Tenable is seeking a Hybrid IT Support Engineer to join our team in Columbia, MD. You’ll provide high-touch technical support for Windows and macOS environments, enable AI-assisted workflows, and ensure endpoint security for a global user base. The role emphasizes proactive infrastructure support and executive service.

The ideal candidate has 3+ years of experience, expertise with JAMF/BigFix, and a strong service mindset. Hybrid/on-site work at our Columbia, MD HQ is expected.

Qualifikationen

• 3+ years of technical support experience in a fast-paced or global hi-tech environment.
• Strong expertise with Windows and macOS configurations and troubleshooting, including AD and DNS.
• Hands-on MSP/MDM tooling and ticketing systems (JAMF, BigFix, ServiceNow).

Aufgaben

• Diagnose and resolve issues on Windows, macOS, mobile devices, and core business apps.
• Provide high‑touch technical assistance to global staff and executives.
• Leverage AI tools to document and accelerate troubleshooting and create how-to guides.
• Patch and secure staff devices; address vulnerability tickets.
• Onboard new hires with hardware provisioning and access; Day 1 orientation.
• Troubleshoot local office networks, Wi‑Fi, and conferencing (Zoom, Google Workspace).
• Collaborate with InfoSec, Networking, and Systems Operations to follow IT processes.
• Manage hardware lifecycle from provisioning to decommissioning.

Kenntnisse

Technical support

Windows

macOS

VMs

Active Directory

DNS

JAMF

BigFix

ServiceNow

Networking

Customer service

Communication

Project management

Tools

JAMF

BigFix

ServiceNow

Jobbeschreibung

Who is Tenable?

Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they'll answer, "Our people!" We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role

At Tenable, we are looking for curious minds dedicated to user success. If you are passionate about providing world‑class support, eager to integrate AI into your daily workflow, and ready to take ownership of endpoint security, this is the role for you.

We are looking for a security‑conscious IT Support Engineer with 3+ years of experience providing high‑touch technical support for global, high‑growth organizations. Expert in managing Windows and macOS environments via JAMF and BigFix, with a strong focus on endpoint security and vulnerability remediation. Proficient in using AI tools like Google Gemini and Claude to streamline documentation and accelerate technical troubleshooting. Dedicated to ensuring minimal downtime through proactive infrastructure support and white‑glove executive service.

Your Opportunity

• Technical Troubleshooting: Diagnose and resolve complex issues related to Windows and macOS, mobile devices, and core business applications.
• Executive & Global Support: Provided high‑touch technical assistance to C‑suite executives and remote global staff, maintaining minimal downtime for critical business operations.
• AI‑Assisted Efficiency: Utilized AI tools to accelerate the creation of technical documentation and internal "How-To" guides.
• Endpoint Security: Ensure all staff devices are patched, compliant, and secure at all times, often addressing vulnerability tickets directly.
• User Onboarding: Provision hardware and access to Tenable’s services and Applications for new hires. Conduct IT orientation training both in person and remotely ensuring new hires are fully provisioned and trained on Day 1
• Infrastructure Support: Maintain and troubleshoot local office networks, Wi‑Fi, and conferencing technologies (e.g., Zoom, Google Workspace).
• Global Collaboration: Partner with global teams in InfoSec, Networking, and Systems Operations to adhere to global IT processes.
• Lifecycle Management: Managed the end‑to‑end hardware lifecycle, from automated provisioning via Apple Business Manager to secure decommissioning and data destruction.

What You’ll Need

• Experience: 3+ years of technical support experience, ideally in a fast‑paced or global high‑tech environment.
• OS Proficiency: Strong expertise in configuring and troubleshooting Windows and macOS environments, including VMs, Active Directory, and DNS.
• Technical Stack: Hands‑on experience with MSP/MDM tools like JAMF, BigFix, and ticketing system, ServiceNow.
• Networking Knowledge: Solid understanding of TCP/IP, Wi‑Fi, and common information security practices.
• Soft Skills: Superior customer service and communication skills, with the ability to explain complex technical guidance to non‑technical users.
• Project Management: Ability to lead or participate in internal IT projects independently.
• Able to work in a hybrid/on‑site capacity at our headquarters in Columbia, MD. This is based in the US only.

Ideally

• Familiarity with AWS Workspaces, Okta, or specialized security tools like Nessus.
• Certifications such as CompTIA A+, Network+, or Microsoft/Cisco credentials.
• Experience working with AI tools such as Google Gemini and Claude

#LI‑Hybrid #LI‑MM1
This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non‑sales roles), depending on company and individual performance.

Benefits

• medical
• dental
• vision
• disability and life insurance
• 401(k) retirement savings with company match
• an employee stock purchase plan
• an employee referral program
• flexible spending accounts
• an Employee Assistance Program (EAP)
• education assistance
• parental leave
• paid time off (PTO)
• company‑paid holidays
• health and wellness events
• community programs

US Pay Range
$27.40—$36.38 USD

Equal Employment Opportunity

We're committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact [e-mail] for further assistance.

Tenable Data Consent Statement

Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:

General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice