Hybrid IT Support Engineer — Endpoint Security

Tenable, Inc.; Ellicott City (MD); Hybrid; USD 38.000 - 50.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with company match

Employee stock purchase plan

Education assistance

Parental leave

Paid time off

Company-paid holidays

Wellness programs

Zusammenfassung

Tenable, Inc. is seeking a security-conscious IT Support Engineer to provide high-touch technical support for global, high-growth organizations. You will manage Windows and macOS environments, use JAMF/BigFix, and leverage AI tools to streamline documentation and troubleshooting.

The role emphasizes endpoint security, proactive infrastructure support, and exceptional customer service, with hybrid/on-site work at our Columbia, MD headquarters. 3+ years of relevant experience required.

Qualifikationen

• 3+ years of technical support experience in a fast-paced or global high-tech environment.
• Strong expertise in configuring and troubleshooting Windows and macOS, including VMs, Active Directory, and DNS.
• Hands-on experience with MSP/MDM tools (JAMF, BigFix) and ticketing systems (ServiceNow).
• Solid understanding of TCP/IP, Wi-Fi, and information security practices.
• Superior customer service and communication skills; able to explain complex technical guidance to non-technical users.
• Ability to lead or participate in internal IT projects independently.
• Able to work in a hybrid/on-site capacity at our headquarters in Columbia, MD (US).

Aufgaben

• Diagnose and resolve complex issues across Windows, macOS, mobile devices, and core business apps.
• Provide high-touch technical assistance to C-suite executives and remote global staff.
• Use AI tools to accelerate documentation and internal guides.
• Ensure staff devices are patched, compliant, and secure; address vulnerability tickets.
• Onboard users, provision hardware and access for new hires on Day 1.
• Maintain and troubleshoot office networks, Wi‑Fi, and conferencing (Zoom, Google Workspace).
• Collaborate with global teams to follow IT processes and lifecycle management.

Kenntnisse

Windows/macOS support

Customer service

Communication

Remote/global support

Endpoint security

Tools

JAMF

BigFix

ServiceNow

Jobbeschreibung

Tenable, Inc. is seeking a security-conscious IT Support Engineer to provide high-touch technical support for global, high-growth organizations. You will manage Windows and macOS environments, use JAMF/BigFix, and leverage AI tools to streamline documentation and troubleshooting.

The role emphasizes endpoint security, proactive infrastructure support, and exceptional customer service, with hybrid/on-site work at our Columbia, MD headquarters. 3+ years of relevant experience required.