IT Support Engineer (Hybrid - Columbia MD)

Tenable; Columbia (MD); Hybrid; USD 38.000 - 50.000; Vollzeit

Zusammenfassung

Tenable, a leading Exposure Management company, seeks an IT Support Engineer to deliver high-touch technical support for Windows and macOS in a global, fast-paced environment. You will work with JAMF, BigFix, and ServiceNow to resolve issues, secure endpoints, and accelerate documentation.

This role requires hybrid on-site work at our Columbia, MD headquarters and strong customer service skills. You will leverage AI tools to streamline workflows, participate in IT projects, and ensure minimal

Qualifikationen

• 3+ years of technical support experience in a fast-paced or global high-tech environment.
• Strong expertise in configuring and troubleshooting Windows and macOS environments, including VMs, Active Directory, and DNS.
• Hands-on experience with MSP/MDM tools like JAMF, BigFix, and a ticketing system such as ServiceNow.
• Solid understanding of TCP/IP, Wi-Fi, and common information security practices.
• Superior customer service and communication skills, with the ability to explain complex technical guidance to non-technical users.
• Ability to lead or participate in internal IT projects independently.
• Able to work in a hybrid/on-site capacity at our headquarters in Columbia, MD. This is based in the US only.

Aufgaben

• Technical Troubleshooting: Diagnose and resolve complex issues related to Windows and macOS, mobile devices, and core business applications.
• Executive & Global Support: Provide high-touch technical assistance to C-suite executives and remote global staff, maintaining minimal downtime for critical business operations.
• AI-Assisted Efficiency: Utilize AI tools to accelerate the creation of technical documentation and internal How-To guides.
• Endpoint Security: Ensure all staff devices are patched, compliant, and secure at all times, often addressing vulnerability tickets directly.
• User Onboarding: Provision hardware and access to Tenable’s services and Applications for new hires; conduct IT orientation training on Day 1.
• Infrastructure Support: Maintain and troubleshoot local office networks, Wi‑Fi, and conferencing technologies (Zoom, Google Workspace).
• Global Collaboration: Partner with global teams to adhere to IT processes.
• Lifecycle Management: Manage end-to-end hardware lifecycle from provisioning to secure decommissioning.

Kenntnisse

Windows

macOS

VMs

Active Directory

DNS

TCP/IP

Wi-Fi

Customer service

Communication

Project management

Tools

JAMF

BigFix

ServiceNow

Jobbeschreibung

Who is Tenable?

Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in‑class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role

At Tenable, we are looking for curious minds dedicated to user success. If you are passionate about providing world‑class support, eager to integrate AI into your daily workflow, and ready to take ownership of endpoint security, this is the role for you.

We are looking for a security‑conscious IT Support Engineer with 3+ years of experience providing high‑touch technical support for global, high‑growth organizations. Expert in managing Windows and macOS environments via JAMF and BigFix, with a strong focus on endpoint security and vulnerability remediation. Proficient in using AI tools like Google Gemini and Claude to streamline documentation and accelerate technical troubleshooting. Dedicated to ensuring minimal downtime through proactive infrastructure support and white‑glove executive service.

Your Opportunity

• Technical Troubleshooting: Diagnose and resolve complex issues related to Windows and macOS, mobile devices, and core business applications.
• Executive & Global Support: Provided high‑touch technical assistance to C‑suite executives and remote global staff, maintaining minimal downtime for critical business operations.
• AI‑Assisted Efficiency: Utilized AI tools to accelerate the creation of technical documentation and internal "How-To" guides.
• Endpoint Security: Ensure all staff devices are patched, compliant, and secure at all times, often addressing vulnerability tickets directly.
• User Onboarding: Provision hardware and access to Tenable’s services and Applications for new hires. Conduct IT orientation training both in person and remotely ensuring new hires are fully provisioned and trained on Day 1
• Infrastructure Support: Maintain and troubleshoot local office networks, Wi‑Fi, and conferencing technologies (e.g., Zoom, Google Workspace).
• Global Collaboration: Partner with global teams in InfoSec, Networking, and Systems Operations to adhere to global IT processes.
• Lifecycle Management: Managed the end‑to‑end hardware lifecycle, from automated provisioning via Apple Business Manager to secure decommissioning and data destruction.

What You'll Need

• Experience: 3+ years of technical support experience, ideally in a fast‑paced or global high‑tech environment.
• OS Proficiency: Strong expertise in configuring and troubleshooting Windows and macOS environments, including VMs, Active Directory, and DNS.
• Technical Stack: Hands‑on experience with MSP/MDM tools like JAMF, BigFix, and ticketing system, ServiceNow.
• Networking Knowledge: Solid understanding of TCP/IP, Wi‑Fi, and common information security practices.
• Soft Skills: Superior customer service and communication skills, with the ability to explain complex technical guidance to non‑technical users.
• Project Management: Ability to lead or participate in internal IT projects independently.
• Able to work in a hybrid/on‑site capacity at our headquarters in Columbia, MD. This is based in the US only.

Ideally

• Familiarity with AWS Workspaces, Okta, or specialized security tools like Nessus.
• Certifications such as CompTIA A+, Network+, or Microsoft/Cisco credentials.
• Experience working with AI tools such as Google Gemini and Claude

This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non‑sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company‑paid holidays; health and wellness events; and community programs.

US Pay Range

$27.40—$36.38 USD

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact [e-mail] for further assistance.

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