Hybrid IT Support & Client Success Specialist

Satcon; Dallas (TX); Hybrid; USD 49,500 - 61,500; Full time

Benefits offered by this job

Comprehensive health benefits

Paid time off (PTO)

Career growth opportunities

Job summary

An IT consulting firm based in Dallas is seeking a Customer Support Representative to manage client relations and support requests in a hybrid work environment. This role involves assisting clients with ERP and BI solutions, gathering feedback for service improvement, and documenting interactions in a CRM. Candidates should have 1-3 years of experience in a customer-facing role and strong communication skills. A Bachelor's degree is preferred, with a competitive salary and benefits offered.

Qualifications

• 1-3 years of experience in a customer-facing role, preferably in technology or consulting.
• Good written and verbal English skills to communicate effectively.
• Ability to quickly learn new software interfaces.

Responsibilities

• Manage and prioritize incoming support requests through ticketing, email, and phone.
• Provide guidance on ERP and BI solutions to maximize value for clients.
• Document complex issues and escalate to engineering or consulting teams.

Skills

Communication skills

Customer service orientation

Technical aptitude

Time management

Education

Bachelor’s degree

Tools

CRM tools (HubSpot, Zendesk)

Job description

An IT consulting firm based in Dallas is seeking a Customer Support Representative to manage client relations and support requests in a hybrid work environment. This role involves assisting clients with ERP and BI solutions, gathering feedback for service improvement, and documenting interactions in a CRM. Candidates should have 1-3 years of experience in a customer-facing role and strong communication skills. A Bachelor's degree is preferred, with a competitive salary and benefits offered.