IT User Support Specialist - Tier 2/3, Remote & On-site

State of North Carolina; North Carolina; Presencial; USD 71.000 - 106.000; Jornada completa

Descripción de la vacante

The State of North Carolina is seeking a User Support Specialist (NS) to provide Tier 2 and 3 technical support for desktop environments across the DHHS IT division. The role includes remote and on-site assistance, plus contributing to technology implementations and documentation.

As a Cross Departmental/Divisional Support Specialist, you will coordinate technology needs across divisions, help maintain IT standards, and participate in applications development and system integration where needed.

Formación

• Bachelor’s degree in computer science or an IT related field and two years of IT experience.
• Associate degree in computer science or an IT related field and three years of IT experience.
• High School or GED and five years of IT experience or an equivalent combination of education and experience.

Responsabilidades

• Provide Tier 2 and Tier 3 technical support for desktop computing environments across DHHS.
• Support end users remotely and on-site with timely, accurate issue resolution.
• Contribute to technology implementations, system enhancements, and documentation for IT operations.
• Act as Cross Departmental/Divisional Support Specialist coordinating IT needs across divisions.

Conocimientos

Tanium

LANDesk

Group policy

Educación

Bachelor’s degree in computer science or IT related field

Associate degree in computer science or IT related field

High School Diploma or GED with 5 years IT experience

Herramientas

Descripción del empleo

The State of North Carolina is seeking a User Support Specialist (NS) to provide Tier 2 and 3 technical support for desktop environments across the DHHS IT division. The role includes remote and on-site assistance, plus contributing to technology implementations and documentation.

As a Cross Departmental/Divisional Support Specialist, you will coordinate technology needs across divisions, help maintain IT standards, and participate in applications development and system integration where needed.