User Support Analyst - EHRA

Department of Information Technology; Stati Uniti; Ibrido; USD 66.000 - 98.000; Tempo pieno

Descrizione del lavoro

The North Carolina Department of Information Technology (NCDIT) seeks a User Support Analyst (S) to join our team. This statutory EHRA role provides desktop support, hardware/software maintenance, and IT operations coordination across divisions.

Eligible for hybrid work with weekly onsite requirements. A bachelor’s or associate degree in IT/CS (or equivalent experience) is required, and the salary range is $65,607 to $98,412 annually. Benefits and professional growth opportunities are included.

Competenze

• Bachelor's degree in computer science or an IT related field plus 1 year of IT experience; Or an Associate degree with 2 years of IT experience; Or high school/GED with 4 years of IT experience.
• Experience with computer hardware, mobile devices, software, peripherals and core networking protocols is preferred.
• Knowledge of IT procurement processes and ability to analyze systems and resolve complex issues.

Mansioni

• Ensure desktops are up to date with encryption, antivirus and firmware upgrades.
• Set up and install new computers to keep customers functioning.
• Monitor queue, document work, and communicate with technical resources.

Conoscenze

Computer hardware

Mobile devices

Networking protocols

IT procurement

Systems analysis

Formazione

Bachelor's degree in IT or CS

Associate degree in IT/CS

High school diploma with 4 years IT experience

Strumenti

ITSM

Descrizione del lavoro

Agency Department of Information Technology Division Chief Deputy SCIO Job Classification Title User Support Analyst (S) Position Number 60031632 Grade DT06

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT’s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.

Salary Range: $65,607 - $98,412

Position: Statutory Exempt (EHRA)

The position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but does require weekly onsite work. Any telework will be under the conditions of the state Teleworking Program Policy, and the employer may end any teleworking arrangement at any time in the employer’s sole discretion.

Key Responsibilities:

• Ensure that all desktops are kept up to date with all encryptions, antivirus and firmware upgrades necessary


• Set up and install new computers as necessary to keep the customer functioning within their division’s guidelines


• Utilize DEQ’s ITSM to monitor queue, document work, and communicate to other technical resources


• Assist with day-to-day IT operations including administrative procedures, asset management and inventory controls


• Communicate with other technical resources; Tier II/III, peers, and vendor support


• Monitor all requests to ensure completion in a timely manner, and ensure all resolutions maintain a secure system and network environment


• Participate in technical team projects including the creation of project plans, resolution of technical issues and communication with effected Divisions/employees

About the Division:

The Department of Information Technology supports the constituent programs and divisions of the N.C. Department of Environmental Quality (DEQ) with tools and technologies necessary to effectively advance DEQ’s mission of conserving and protecting North Carolina’s natural resources.

Knowledge Skills and Abilities/Management Preferences

The following Management Preferences are not required, but applicants that possess these skills are preferred: Experienced with computer hardware, mobile devices, software, peripherals, and core networking protocols. Skilled in independently analyzing systems and resolving complex technical issues. Serves as a technical resource for analysts and technicians, especially on complex problems and IT procurement.

Discover why NCDIT is the ideal destination for your professional growth - Why Work for NCDIT

Minimum Education and Experience

Bachelor's degree in computer science or an IT related field from an appropriately accredited institution plus one year of experience in the information technology field related to the position's role; Or Associate degree in computer science or an IT related field from an appropriately accredited institution and two years of experience in the information technology field related to the position's role; Or High school or General Educational Development (GED) diploma and four years of experience in the field of technology related to the position's role; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

State Application Resources/Frequently Asked Questions

Valuing Education and Experience: The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide.

All job postings close at 11:59pm the night before the End Date on the posting.

Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more.

Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today!