Senior IT User Support Specialist (Tier 2/3) – Remote

North Carolina; North Carolina; Hybrid; USD 71,000 - 106,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation / sick leave

Job summary

The North Carolina Department of Health and Human Services (DHHS) is seeking a User Support Specialist to provide Tier 2/3 desktop support across the DHHS IT environment. You will support end users remotely and on-site, ensuring timely, accurate, and professional resolution of technical issues.

The role also contributes to technology implementations, system enhancements, and documentation efforts, and acts as a Cross Departmental/Divisional Support Specialist to coordinate IT standards across

Qualifications

• Bachelor's degree in computer science or an IT related field and two years of IT experience.
• Alternative: Associate degree and three years of IT experience.
• GED + five years of IT experience accepted.

Responsibilities

• Provide Tier 2 and Tier 3 desktop support across DHHS IT environments.
• Support end users remotely and on-site with timely, accurate resolutions.
• Contribute to technology implementations, system enhancements, and documentation.
• Coordinate IT standards as Cross Departmental/Divisional Support Specialist.

Skills

Tanium

LANDesk

Group Policy

Education

Bachelor's degree in computer science or IT

Associate degree in computer science or IT

GED diploma

Job description

The North Carolina Department of Health and Human Services (DHHS) is seeking a User Support Specialist to provide Tier 2/3 desktop support across the DHHS IT environment. You will support end users remotely and on-site, ensuring timely, accurate, and professional resolution of technical issues.

The role also contributes to technology implementations, system enhancements, and documentation efforts, and acts as a Cross Departmental/Divisional Support Specialist to coordinate IT standards across