Hybrid IT Services Manager: Lead Systems Engineers

COCC; Rocky Hill (CT); Hybrid; USD 107,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Time Off

Hybrid Schedule

Training & Development

Recognition Programs

On-site Fitness Centers

Lifestyle Spending Account

Life Insurance

Wellness Initiatives

Financial Planning Guidance

Job summary

COCC, a leading fintech provider, seeks a Professional IT Services Manager to lead a geographically dispersed team of Systems Engineers delivering infrastructure solutions and consulting services. The role centers on coaching, developing, and empowering the team while ensuring exceptional service delivery and customer satisfaction.

Technical leadership matters, but building a strong team culture, accountability, and collaboration are the keys to success in this hybrid Rocky Hill, CT role.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field or equivalent experience.
• Experience leading, mentoring, and developing geographically dispersed technical teams in a Professional Services environment.
• Broad knowledge of Microsoft infrastructure technologies, including Windows Server, Active Directory, Microsoft 365, and enterprise endpoint management.
• Understanding of enterprise networking concepts, including TCP/IP, DNS, DHCP, routing, switching, wireless networking, and VPN solutions.
• Experience overseeing infrastructure deployments, technology refreshes, system migrations, and modernization initiatives.
• Knowledge of endpoint management platforms and deployment technologies.
• Familiarity with virtualization and digital workspace technologies, including VMware vSphere, Omnissa Horizon, and Microsoft Hyper-V

Responsibilities

• Lead, mentor, and develop a geographically dispersed team of Systems Engineers.
• Establish performance expectations and foster a culture of accountability, collaboration, and continuous improvement.
• Manage resource allocation, workforce planning, utilization, and service delivery objectives.
• Conduct performance evaluations and support employee career development.
• Drive process improvement, operational excellence, and organizational change initiatives.
• Oversee customer projects, consulting engagements, and operational support activities.
• Partner with clients, project teams, and business stakeholders to deliver solutions aligned with business objectives.
• Manage escalations, balance competing priorities, and make sound business decisions.
• Support infrastructure deployments, technology refreshes, migrations, and ongoing support services.
• Provide technical guidance and support for complex infrastructure and networking environments.

Skills

Leadership

Team leadership

Windows Server

Active Directory

Microsoft 365

Enterprise Networking

Endpoint Management

VMware vSphere

VM Horizon

Hyper-V

Virtualization

Education

Bachelor’s degree in CS/IT

Tools

VMware Horizon

Job description

COCC, a leading fintech provider, seeks a Professional IT Services Manager to lead a geographically dispersed team of Systems Engineers delivering infrastructure solutions and consulting services. The role centers on coaching, developing, and empowering the team while ensuring exceptional service delivery and customer satisfaction.

Technical leadership matters, but building a strong team culture, accountability, and collaboration are the keys to success in this hybrid Rocky Hill, CT role.