Information Technology Services Manager

COCC; Rocky Hill (CT); Híbrido; USD 107.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

401(k) Matching

Paid Time Off

Hybrid Schedule

Training & Development

Recognition Programs

On-site Fitness Centers

Lifestyle Spending Account

Life Insurance

Wellness Initiatives

Financial Planning Guidance

Descripción de la vacante

COCC, a leading fintech provider, seeks a Professional IT Services Manager to lead a geographically dispersed team of Systems Engineers delivering infrastructure solutions and consulting services. The role centers on coaching, developing, and empowering the team while ensuring exceptional service delivery and customer satisfaction.

Technical leadership matters, but building a strong team culture, accountability, and collaboration are the keys to success in this hybrid Rocky Hill, CT role.

Formación

• Bachelor’s degree in Computer Science, Information Technology, or related field or equivalent experience.
• Experience leading, mentoring, and developing geographically dispersed technical teams in a Professional Services environment.
• Broad knowledge of Microsoft infrastructure technologies, including Windows Server, Active Directory, Microsoft 365, and enterprise endpoint management.
• Understanding of enterprise networking concepts, including TCP/IP, DNS, DHCP, routing, switching, wireless networking, and VPN solutions.
• Experience overseeing infrastructure deployments, technology refreshes, system migrations, and modernization initiatives.
• Knowledge of endpoint management platforms and deployment technologies.
• Familiarity with virtualization and digital workspace technologies, including VMware vSphere, Omnissa Horizon, and Microsoft Hyper-V

Responsabilidades

• Lead, mentor, and develop a geographically dispersed team of Systems Engineers.
• Establish performance expectations and foster a culture of accountability, collaboration, and continuous improvement.
• Manage resource allocation, workforce planning, utilization, and service delivery objectives.
• Conduct performance evaluations and support employee career development.
• Drive process improvement, operational excellence, and organizational change initiatives.
• Oversee customer projects, consulting engagements, and operational support activities.
• Partner with clients, project teams, and business stakeholders to deliver solutions aligned with business objectives.
• Manage escalations, balance competing priorities, and make sound business decisions.
• Support infrastructure deployments, technology refreshes, migrations, and ongoing support services.
• Provide technical guidance and support for complex infrastructure and networking environments.

Conocimientos

Leadership

Team leadership

Windows Server

Active Directory

Microsoft 365

Enterprise Networking

Endpoint Management

VMware vSphere

VM Horizon

Hyper-V

Virtualization

Educación

Bachelor’s degree in CS/IT

Herramientas

VMware Horizon

Descripción del empleo

As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success.

Inspiring you to become extraordinary in work and life.

What we need…

Are you a people first leader who thrives on building high performing teams and helping others grow? COCC is seeking a Professional IT Services Manager to lead a geographically dispersed team of Systems Engineers responsible for delivering infrastructure solutions and consulting services to clients. This role is centered on coaching, developing, and empowering a talented team while ensuring exceptional service delivery and customer satisfaction. Technical knowledge is important, but your ability to lead people, drive accountability, and build a strong team culture will be the key to success.

What’s in it for you....

COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award-winning employer, including:

• Health Insurance: Employees and their eligible dependents – including spouses, domestic partners, and children – are eligible for coverage from the first day of the month following hire, including medical, dental, and vision insurance, as well as ancillary benefits. COCC also contributes to employees’ health savings accounts (HSA).
• Retirement: COCC matches 100% for the first 3% and 50% for the next 2% that employees contribute to their 401(k). Additionally, COCC may make a discretionary annual contribution to the plan based upon the profitability of the company.
• Paid Time Off: COCC offers a generous PTO policy, including quarterly wellness days, paid holidays, and a birthday day off.
• Hybrid Schedule: Enjoy the flexibility of a hybrid work schedule designed to support work-life balance and personal well-being
• Training & Development: COCC offers robust employee development programs aligned with career pathing objectives, including cutting edge training and educational resources from vendors like SANS, PluralSight, and CBTNuggets, as well as a tuition reimbursement program to support continued education.
• Recognition Programs: Be recognized and celebrated through employee appreciation and peer recognition programs.
• On-site Fitness Centers: Stay active and energized with convenient on-site fitness centers available to employees.
• Fuel Up: Monthly company-sponsored lunches discounted catered meals, and convenient on-site snacks.
• Additional Benefits: COCC offers employees a Lifestyle Spending Account (LSA) to support employees’ unique needs, as well as company-paid life insurance, wellness initiatives, and access to financial planning guidance from certified professionals.

What you’ll do…

• Lead, mentor, and develop a geographically dispersed team of Systems Engineers.
• Establish performance expectations and foster a culture of accountability, collaboration, and continuous improvement.
• Manage resource allocation, workforce planning, utilization, and service delivery objectives.
• Conduct performance evaluations and support employee career development.
• Drive process improvement, operational excellence, and organizational change initiatives.
• Oversee customer projects, consulting engagements, and operational support activities.
• Partner with clients, project teams, and business stakeholders to deliver solutions aligned with business objectives.
• Manage escalations, balance competing priorities, and make sound business decisions.
• Support infrastructure deployments, technology refreshes, migrations, and ongoing support services.
• Provide technical guidance and support for complex infrastructure and networking environments.

What you’ll bring…

• Bachelor’s degree in aComputer Science, Information Technology, or a related field, or equivalent work experience.
• Experience leading, mentoring, and developing geographically dispersed technical teams in a Professional Services environment.
• Broad knowledge of Microsoft infrastructure technologies, including Windows Server, Active Directory, Microsoft 365, and enterprise endpoint management
• Understanding of enterprise networking concepts and technologies, including TCP/IP, DNS, DHCP, routing, switching, wireless networking, and VPN solutions
• Experience overseeing infrastructure deployments, technology refreshes, system migrations, and modernization initiatives
• Knowledge of endpoint management platforms and deployment technologies.
• Familiarity with virtualization and digital workspace technologies, including VMware vSphere, Omnissa Horizon, and Microsoft Hyper-V

This is a hybrid role in Rocky Hill, CT with travel of up to (but uncommonly) 50%. The salary range is $106,800 - $150,000 based on experience and skills match.

Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment.

COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and applicable Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

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