IT Service Desk Technician Tier 2 - Hybrid Boca Raton Florida

Flagler Technologies, Llc; Boca Raton (FL); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Healthcare coverage

Life insurance

401(k) matching

Training & cert reimbursement

Phone stipend

Job summary

Flagler Technologies is seeking an IT Service Desk Technician Tier 2 in Boca Raton. You will triage, resolve, and elevate tickets from clients via phone, email, or chat, and troubleshoot PC, network, and server issues.

You will work with Active Directory and Office365, assisting users and teams while guiding junior staff. The role combines remote and on-site work with a hybrid schedule, typically Mon-Fri 8am-5pm EST, and a strong emphasis on customer service and problem solving.

Qualifications

• 4+ years of IT Systems Administration experience.
• Expertise with network troubleshooting, desktop support, server support, and Office365.
• Industry certifications or MSP experience preferred.
• Starting on day one, you’ll be equipped with knowledge to succeed in Customer Service and IT.

Responsibilities

• Triage, resolve, and elevate tickets for clients via phone, email, or chat.
• Troubleshoot End User PC and peripheral issues, network and server problems.
• Work with Active Directory and Office365, assisting clients and teams.
• Mentor junior Service Desk members and collaborate with peers to improve outcomes.

Skills

Network troubleshooting

Desktop support

Server support

Office365

Entra support

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time 5295 Town Center Road, Boca Raton, FL, US

30+ days ago Requisition ID: 1012

Salary Range: $65,000.00 To $75,000.00 Annually

FLAGLER TECHNOLOGIES MSP Team United States (Remote/ Hybrid)

Who Are We?

We’re more than just an IT support provider—we’re a team committed to delivering exceptional service while fostering growth and development within our ranks. Our mission is to empower the next generation of IT professionals by creating opportunities for leadership and career advancement. When you join us, you become part of a team that’s as invested in your success as we are in providing top-tier support to our clients. Ready to take the next step? Let’s dive into what this role has to offer.

What Does a Typical Day Look Like in This Role?

As an IT Service Desk Technician Tier 2, you will work with our clients to triage, resolve, and elevate tickets. At times you will work with clients via phone call, email, or chat. You will rely on your skills to troubleshoot End User (PC and peripheral) issues, Network issues, and Server issues. You will also help clients complete requests in a variety of systems including Active Directory, Office365, and more. You can expect to be busy most of the day, but especially first thing in the morning and in the early afternoon. You’ll collaborate with your peers and team leads throughout the day to solve problems and to schedule breaks and lunches. As a senior technical team member, you will also help junior Service Desk team members make good decisions and learn how to be more effective. The goal is to end each day knowing that you’ve helped people overcome a variety of challenges and helped your team be successful!

Throughout the day, we’ll stay in touch as a team, check in with team leads, and work together to solve challenges. By the end of your shift, you’ll know you’ve helped clients navigate their tech issues and contributed to the team’s overall success.

Hybrid Schedule:

You will be able to work mostly remote, but will be required to work onsite at our Boca Raton office and our client locations as needed.

Mon.-Fri. 8am - 5pm EST.

What Qualifications or Experience Do I Need?

For this role, you must have 4+ years of IT Systems Administration experience. You must show expertise with network troubleshooting, desktop support, server support, and Office365 and Entra support. Those with IT degrees, industry certifications, or MSP experience will be given preference. Beyond that, all employees must be humble, hungry, and people smart, as this serves as the foundation, we need to be able to work with you to make you successful in this role and help grow your career in Customer Service and Support or IT. Starting on day one, we’ll begin equipping you with the knowledge and skills you will need to succeed in the future.

What else should you know about us?

• 3 Weeks of Paid Time Off (vacation and sick time accrued, subject to manager approval).


• Healthcare Optionswith 75% of your premium covered.


• Group Life Insurance


• 401k with up to 4% matching and immediate vesting*


• Access to industry training and certification reimbursement to support your growth.*


• Monthly Mobile Phone Stipend

*Devices that access company resources will need to be managed by us while being used for work purposes. A company computer and peripherals will be provided. You'll need a personal cell phone for multi-factor authentication and a reliable internet connection—we even provide a stipend for this.

Thanks for considering a position with us!