Hybrid IT Support Desk Technician — Remote & On-Call

Fluid Networks (now part of Complete IT); Branford (CT); Hybrid; USD 46,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Cell phone allowance

Retirement plan

Job summary

Complete Network is seeking a mid-level support desk technician in Branford, CT. The role requires an Associates or Bachelors in IT or CS and 2–5 years of experience. You will provide remote and on-site support, troubleshoot desktop issues, and interact with customers with strong technical and communication skills.

The job supports an on-site/hybrid arrangement and offers growth opportunities. Benefits include health insurance, cell phone allowance, and retirement plan.

Qualifications

• Associates or Bachelors degree in computer science or IT.
• 2–5 years of experience in a help desk role.
• Strong technical and communication skills.
• Experience providing remote and on-site support for customers.
• Entrepreneurial attitude and ability to work independently with minimal supervision.

Responsibilities

• Day-to-day duties include remote and on-site technical support for customers.
• Troubleshoot a variety of desktop support issues.
• Provide support for Windows in a distributed environment including desktop and server.

Skills

Customer interaction

Highly organized

Time management

Verbal and written communication

Research capabilities

Remote and on-site support

Entrepreneurial attitude

On-call readiness

Education

Associates or Bachelors in CS/IT

Tools

Active Directory Administration

Windows Server

Backup and recovery software

Anti-virus administration

VPN

Networking hardware

Switches/Routers/Firewalls

Wireless networking

Remote access tools

VMware

SQL

Linux

Cisco IOS firewall

Job description

Complete Network is seeking a mid-level support desk technician in Branford, CT. The role requires an Associates or Bachelors in IT or CS and 2–5 years of experience. You will provide remote and on-site support, troubleshoot desktop issues, and interact with customers with strong technical and communication skills.

The job supports an on-site/hybrid arrangement and offers growth opportunities. Benefits include health insurance, cell phone allowance, and retirement plan.