Hybrid IT Service Desk Technician — End-User Support Pro

NorthWinds Technology Solutions; Stevens Point (WI); Hybrid; USD 25,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

HSA/FSAs

401(k) match

Profit sharing

Paid time off

Job summary

NorthWinds Technology Solutions in Stevens Point, WI, is seeking an IT Service Desk Technician to be the first point of contact for end-user support, troubleshoot issues, and provide legendary customer service in a fast-paced environment.

This hybrid, on-site role involves installing and upgrading hardware and software, documenting tickets, and working with Windows OS. Join a stable company backed by Delta Dental partners and grow your technical skills through hands-on work and documentation.

Qualifications

• Associates or better in IT or related field.
• 1 year: Proficiency in supporting Microsoft Office and other standard desktop applications.
• 1 year: Hands-on experience with desktop and server operating systems, including Windows OS.
• 1+ year: IT support and troubleshooting end-user issues with a strong focus on customer service.

Responsibilities

• Respond to help requests via phone and email professionally.
• Document user details, department, and issue in the ticket.
• Gather information to diagnose problems and build rapport with users.
• Prioritize tickets and escalate issues when needed.
• Track the complete problem-solving process from report to resolution.
• Use diagnostic tools to troubleshoot and resolve issues.
• Install, configure, and upgrade hardware and software at the desktop.
• Perform preventative maintenance on workstations and peripherals.
• Test fixes and verify complete resolution.
• Provide post-resolution follow-ups and user education.
• Analyze trends and suggest proactive solutions to recurring issues.
• Create user-friendly documentation like help sheets and FAQs.
• Participate in an on-call rotation for after-hours support.

Skills

Microsoft Office

Windows OS

IT Support

Customer Service

Education

Associate degree in IT

Job description

NorthWinds Technology Solutions in Stevens Point, WI, is seeking an IT Service Desk Technician to be the first point of contact for end-user support, troubleshoot issues, and provide legendary customer service in a fast-paced environment.

This hybrid, on-site role involves installing and upgrading hardware and software, documenting tickets, and working with Windows OS. Join a stable company backed by Delta Dental partners and grow your technical skills through hands-on work and documentation.