Service Desk Specialist II — Hybrid IT Support Pro

Wipfli; Milwaukee (WI); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Wipfli is seeking a Service Desk Specialist II to deliver high-quality technology support to firm clients, ensuring customer satisfaction and timely resolution. The role offers hybrid or 100% in-person work with a Milwaukee-based office, and requires 2+ years of service desk experience and strong customer service skills.

Shift hours are 10:00 am–7:00 pm CT or 9:30 am–6:30 pm CT, with in-person or hybrid arrangements.

Qualifications

• High School Diploma or an equivalent combination of education and experience.
• 2+ years of service desk experience.
• Strong customer service background and demonstrated problem-solving skills.
• Experience supporting computer systems, hardware, and software including Windows OS and Microsoft Office products.
• Hardware maintenance, troubleshooting, and repair skills.
• Available to work shift hours of 10:00 am – 7:00 pm CT or 9:30 am – 6:30 pm CT.

Responsibilities

• Provide excellent customer service support to clients for Wipfli-supported hardware and software issues of low to moderate complexity.
• Resolve issues in accordance with Service Desk procedures.
• Develop and maintain general knowledge of major client systems including support policies and procedures.
• Assist other specialists or support staff through system knowledge transfer and training.
• Research and respond to escalated issues and escalated further as applicable.

Skills

Customer service

Problem solving

Windows OS

Microsoft Office

Communication

Education

High School Diploma

Associates Degree in Information Technology

Tools

Office 365

Azure

Intune

Job description

Wipfli is seeking a Service Desk Specialist II to deliver high-quality technology support to firm clients, ensuring customer satisfaction and timely resolution. The role offers hybrid or 100% in-person work with a Milwaukee-based office, and requires 2+ years of service desk experience and strong customer service skills.

Shift hours are 10:00 am–7:00 pm CT or 9:30 am–6:30 pm CT, with in-person or hybrid arrangements.