Hybrid IT Service Desk Pro - First-Line Support & Growth

Baird; Milwaukee (WI); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Baird’s IT Service Desk seeks an IT support specialist in Milwaukee, WI. You’ll be the first point of contact, delivering phone, chat, and desk-side assistance to associates and stakeholders, while documenting issues and resolutions for knowledge sharing.

You’ll work in a hybrid setup with 3 days in the office and time remote, collaborating to resolve incidents and fulfill requests, and supporting onboarding and small IT projects as needed.

Qualifications

• 1–3 years of IT support experience in a similar role.
• Associate degree preferred.
• Excellent written and oral communication skills.
• Exemplary customer service skills.
• Works well in a team and independently.
• Ability to learn new concepts quickly.
• Good troubleshooting and problem-solving skills.
• Ability to document processes and procedures.
• Strong knowledge of Windows OS and Office 365.
• Broad understanding of Active Directory and networking principles.
• Curious, organized, and proactive.

Responsibilities

• Provide first- and second-level IT support to associates.
• Troubleshoot, diagnose, and resolve issues via phone, chat, and tools.
• Document all actions and resolutions in ticketing systems.
• Contribute to knowledge base articles.
• Support onboarding, office openings, relocations, and small projects.
• Participate in on-call rotation.
• Collaborate on trading floor IT needs by sitting on the trading floor.

Skills

IT support

Customer service

Communication

Teamwork

Troubleshooting

Documentation

Proactive mindset

Adaptability

Education

Associate degree preferred

Tools

Windows OS

Office 365

Active Directory

Networking

Job description

Baird’s IT Service Desk seeks an IT support specialist in Milwaukee, WI. You’ll be the first point of contact, delivering phone, chat, and desk-side assistance to associates and stakeholders, while documenting issues and resolutions for knowledge sharing.

You’ll work in a hybrid setup with 3 days in the office and time remote, collaborating to resolve incidents and fulfill requests, and supporting onboarding and small IT projects as needed.