Hybrid IT Service Desk Specialist — Microsoft 365 & Intune

California State Treasurer's Office; Sacramento (CA); Hybride; USD 73 000 - 118 000; Plein temps

Résumé du poste

California State Treasurer's Office is seeking an IT Service Desk Specialist to join the Workplace and Collaboration Services team in Sacramento County. The role focuses on advanced incident management, desk-side and remote IT support, and administering Microsoft 365 and Intune.

The position is permanent, full-time with a hybrid telework option. It emphasizes knowledge management, documentation, and ongoing service improvements within a federal/state office environment.

Qualifications

• Provides advanced incident management and Service Desk escalation.
• Responsible for endpoint management and Microsoft Intune administration.
• Performs service request fulfilment, systems administration, and workplace computing support.

Responsabilités

• Provide IT Service Desk support including desk-side and remote assistance.
• Handle incident management and escalation to appropriate teams.
• Administer Microsoft 365 and Intune services.
• Fulfill service requests and maintain systems documentation.
• Contribute to knowledge management and continual service improvement.

Connaissances

Incident management

Service desk

Endpoint management

Microsoft Intune

Documentation

Continuous service improvement

Outils

Microsoft 365

Microsoft Intune

Description du poste

California State Treasurer's Office is seeking an IT Service Desk Specialist to join the Workplace and Collaboration Services team in Sacramento County. The role focuses on advanced incident management, desk-side and remote IT support, and administering Microsoft 365 and Intune.

The position is permanent, full-time with a hybrid telework option. It emphasizes knowledge management, documentation, and ongoing service improvements within a federal/state office environment.