IT Service Desk Supervisor - Hybrid Impactful Tech Support

California Department of Developmental Services; Sacramento (CA); Hybrid; USD 95,000 - 127,000; Full time

Job summary

California Department of Developmental Services is seeking an IT Service Desk Supervisor in Sacramento County. The role oversees day-to-day operations, incident management, escalation, and desktop support for statewide users.

The incumbent leads the Service Desk team to ensure timely resolutions and high-quality user assistance. The position is hybrid (in-office/telework) with a salary range listed and is permanent, full-time, reporting to the IT Manager I.

Qualifications

• Minimum Qualifications will be verified as per Classification Specification for Information Technology Supervisor II.

Responsibilities

• Supervise day-to-day Service Desk operations and oversee incident/service request processes.
• Manage problem resolution, escalation procedures, and desktop support functions.
• Lead a team of technicians to ensure timely and effective support for statewide users.

Job description

California Department of Developmental Services is seeking an IT Service Desk Supervisor in Sacramento County. The role oversees day-to-day operations, incident management, escalation, and desktop support for statewide users.

The incumbent leads the Service Desk team to ensure timely resolutions and high-quality user assistance. The position is hybrid (in-office/telework) with a salary range listed and is permanent, full-time, reporting to the IT Manager I.