Court IT Helpdesk Specialist – Hybrid Tech Support

Sacramento Superior Court; Sacramento (CA); In loco; USD 55.000 - 85.000; Tempo pieno

Descrizione del lavoro

Sacramento Superior Court Information Technology Helpdesk seeks an Information Technology Customer Support Specialist to assist and train users on desktop systems, peripherals, and courtroom technologies. You will handle front-line support at the helpdesk or on-site, resolving issues and guiding users.

The role includes monitoring systems, coordinating with vendors, upgrading software, and creating user guides. Level I/II offers opportunities for mentoring and advancement within the IT division.

Competenze

• Working knowledge of Microsoft desktop operating systems, Microsoft Office Suite Programs, virtual desktop technologies, hybrid courtroom technologies, and other common enterprise-wide applications.
• Working knowledge of LAN/WAN network concepts and procedures; basic troubleshooting techniques.
• Customer service practices and principles.

Mansioni

• Analyzes and/or resolves issues with hardware, operating systems, software utilities, and other applications for computer systems and network resources.
• Monitors computer systems, servers, networks, and applications for response time, problem prevention, performance, and resource utilization; maintains hardware inventory.
• Coordinates resolution of infrastructure hardware, software, and application problems among vendors, technical support, and customer personnel; coordinates with IT Division.

Conoscenze

Microsoft operating systems

Microsoft Office Suite

Virtual desktop technologies

Hybrid courtroom technologies

LAN/WAN concepts

Troubleshooting

Customer service

Formazione

Associate’s Degree in computer science or related field

Descrizione del lavoro

Sacramento Superior Court Information Technology Helpdesk seeks an Information Technology Customer Support Specialist to assist and train users on desktop systems, peripherals, and courtroom technologies. You will handle front-line support at the helpdesk or on-site, resolving issues and guiding users.

The role includes monitoring systems, coordinating with vendors, upgrading software, and creating user guides. Level I/II offers opportunities for mentoring and advancement within the IT division.