First-Line IT Support Specialist — ServiceNow & 365

iDataLytics LLC; Topeka (KS); Ibrido; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

iDataLytics LLC is seeking a Service Desk Analyst 1 to provide first-level technical support to employees, contractors, and interns in a ServiceNow-driven environment. You will troubleshoot Windows 10/11, Microsoft 365, laptops, desktops, and mobile devices while delivering professional remote support.

The role requires 2+ years in IT support, strong communication skills, and familiarity with MFA, VPN, Citrix, and Entra ID. Hybrid work and onsite onboarding near Topeka, KS are included.

Competenze

• 2+ years of experience in Service Desk or equivalent IT support.
• Strong troubleshooting, communication, and customer service skills.
• Working knowledge of Windows 10/11 and Microsoft 365.
• Experience with ServiceNow or similar ITSM platforms.
• Knowledge of MFA, account management, VPN, and basic networking.
• Ability to work in a hybrid environment.

Mansioni

• Troubleshoot Windows 10/11, Microsoft 365, laptops, desktops, mobile devices, printers, and peripherals.
• Support ServiceNow incidents, requests, and knowledge management.
• Assist with password resets, MFA, account management, and access provisioning.
• Provide support for Microsoft Entra ID, Intune/MDM, Citrix, VPN, and remote access.
• Deliver professional customer service and remote technical support.
• Document issues, resolutions, and follow established SLAs.
• Escalate complex issues and collaborate with other IT teams.
• Participate in projects, testing, documentation, and continuous improvement.
• Participate in a rotating after-hours on-call schedule.

Conoscenze

Troubleshooting

Communication

Customer service

Hybrid environment

Windows troubleshooting

Strumenti

ServiceNow

Intune/MDM

VPN

Citrix

Microsoft 365

Entra ID

Descrizione del lavoro

iDataLytics LLC is seeking a Service Desk Analyst 1 to provide first-level technical support to employees, contractors, and interns in a ServiceNow-driven environment. You will troubleshoot Windows 10/11, Microsoft 365, laptops, desktops, and mobile devices while delivering professional remote support.

The role requires 2+ years in IT support, strong communication skills, and familiarity with MFA, VPN, Citrix, and Entra ID. Hybrid work and onsite onboarding near Topeka, KS are included.