Hybrid IT Service Desk Coordinator (Onsite 3x/wk)

Zillion Technologies, Inc.; Pensacola (FL); Hybrid; USD 59,400 - 72,600; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Zillion Technologies, Inc. is seeking a Service Desk Coordinator to support our team in Pensacola, FL. This role operates in a hybrid model, with 3 days a week on-site and 2 days remote. The ideal candidate will have technical support experience and strong communication skills.

Responsibilities include providing technical support, troubleshooting, and documenting activities. We offer a competitive compensation of $32/hr and a comprehensive benefits package, including medical, dental, and vision.

Qualifications

• 3+ years of Tier 1 support experience or similar.
• Knowledge of ITIL principles is desired.
• Exposure to ticketing software is a plus.

Responsibilities

• Respond to inbound calls daily for technical support.
• Provide support via web queues and emails.
• Document and report functions/activities using PC applications.
• Perform other related duties as assigned.

Skills

Technical support

Troubleshooting

Communication skills

Time management

Customer service

Tools

ServiceNow

Job description

Zillion Technologies, Inc. is seeking a Service Desk Coordinator to support our team in Pensacola, FL. This role operates in a hybrid model, with 3 days a week on-site and 2 days remote. The ideal candidate will have technical support experience and strong communication skills.

Responsibilities include providing technical support, troubleshooting, and documenting activities. We offer a competitive compensation of $32/hr and a comprehensive benefits package, including medical, dental, and vision.