Hybrid Service Desk Coordinator: IT Support

EDGE Services, Inc.; Pensacola (FL); Hybrid; USD 40,000 - 60,000; Full time

Job summary

EDGE Services, Inc. is offering a contract position in Pensacola, Florida, with a hybrid schedule involving 3 days onsite. In this role, you will provide technical support by responding to inbound calls, troubleshooting issues, and fulfilling other related duties.

Ideal candidates will have a strong understanding of IT, effective communication skills, and the ability to work independently or in a team environment. Exposure to enterprise systems will be beneficial for success in this role.

Qualifications

• Knowledge and understanding of the information technology field.
• Basic skill troubleshooting and resolving technical problems.
• Effective verbal and written communication skills.

Responsibilities

• Respond to inbound calls daily to provide technical support/troubleshooting.
• Provide support via web queues, outbound interactions, and emails.
• Document, maintain, and report functions/activities using PC applications.

Skills

Technical support knowledge

Basic troubleshooting skills

Effective communication skills

Organizational skills

Time management skills

Job description

EDGE Services, Inc. is offering a contract position in Pensacola, Florida, with a hybrid schedule involving 3 days onsite. In this role, you will provide technical support by responding to inbound calls, troubleshooting issues, and fulfilling other related duties.

Ideal candidates will have a strong understanding of IT, effective communication skills, and the ability to work independently or in a team environment. Exposure to enterprise systems will be beneficial for success in this role.