Hybrid IT Service Delivery Lead

Tend; Nashville (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Flexible Spending Accounts

Generous Paid Time Off

Job summary

A dental care brand in Nashville is looking for a Service Delivery Coordinator to lead IT operations. This role involves incident management, troubleshooting various systems, and continuous improvement in user experience. Candidates should have 3–5 years of experience in IT support with strong communication skills. The position offers a full-time schedule with hybrid work opportunities, and competitive benefits including health insurance and a 401(k) plan.

Qualifications

• 3–5 years of experience in IT support or service desk roles.
• Proficiency in configuring and troubleshooting end-user devices (Windows and macOS).
• Foundational to intermediate knowledge of TCP/IP, DNS, VPN, and firewalls.
• Ability to interpret KPIs and metrics to identify actionable insights.

Responsibilities

• Act as the escalation point for high-priority technical incidents.
• Troubleshoot issues across hardware, software, and clinical technology systems.
• Monitor service desk queues to ensure adherence to SLAs.
• Travel 6-10 weeks annually to conduct technology health checks.

Skills

Incident management

Troubleshooting

Communication skills

Process improvement

Education

Professional certifications like ITIL Foundation, Network+

Tools

Remote access tools

ITSM systems

Job description

A dental care brand in Nashville is looking for a Service Delivery Coordinator to lead IT operations. This role involves incident management, troubleshooting various systems, and continuous improvement in user experience. Candidates should have 3–5 years of experience in IT support with strong communication skills. The position offers a full-time schedule with hybrid work opportunities, and competitive benefits including health insurance and a 401(k) plan.