Hybrid IT & Cybersecurity Service Delivery Leader

Applied Technical Services, LLC; Marietta (GA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

Disability insurance

Job summary

A leading technical service provider in Georgia is seeking a Service Delivery Manager to ensure exceptional delivery of Managed IT Services and Cybersecurity operations. The ideal candidate will have 8+ years in IT managed services, experience in managing diverse teams, and client relationship skills. This hybrid role requires overseeing daily operations while ensuring adherence to SLAs and fostering strong client partnerships. Offering a collaborative and client-focused work culture, the position includes benefits like medical insurance and 401(k).

Qualifications

• Ability to manage a diverse team and improve service delivery.
• Experience with regulatory compliance frameworks (NIST, CMMC).
• Proven ability to meet SLAs and client expectations.

Responsibilities

• Oversees delivery of managed IT services and ensures SLA adherence.
• Manages client relationships and conducts business reviews.
• Implements process improvements and collaborates for efficiency.

Skills

IT managed services experience

Client relationship management

Cybersecurity operations

Strong communication skills

Education

8+ years in IT managed services

4+ years in people management

Tools

Microsoft 365 management

Network operations

Security operations

Job description

A leading technical service provider in Georgia is seeking a Service Delivery Manager to ensure exceptional delivery of Managed IT Services and Cybersecurity operations. The ideal candidate will have 8+ years in IT managed services, experience in managing diverse teams, and client relationship skills. This hybrid role requires overseeing daily operations while ensuring adherence to SLAs and fostering strong client partnerships. Offering a collaborative and client-focused work culture, the position includes benefits like medical insurance and 401(k).