Hybrid IT Production Support Technician (Mainframe)

Nexlogica; United States; Hybrid; USD 55,000 - 75,000; Full time

Job summary

A technology company is looking for an IT Production Support Technician to support applications in a 24/7/365 environment. The ideal candidate will have a high school diploma, at least 2 years of experience in IBM mainframe operations, and skills in customer service, problem-solving, and excellent communication. This role offers a hybrid telework/office workplace.

Qualifications

• Minimum 2 years of experience in IBM mainframe operations.
• Experience managing incident tickets using a tracking tool.
• Proficiency in mainframe software Endevor.

Responsibilities

• Support production applications in mainframe environments.
• Create and schedule production jobs.
• Maintain mainframe COBOL applications.
• Manage incident tickets and maintain request status.
• Coordinate mainframe console operations.

Skills

Customer service orientation

Flexibility and adaptability

Interpersonal and teamwork skills

Leadership ability

Organizational awareness

Problem solving skills

Excellent communication skills

Education

High school diploma or equivalent

Tools

Control-M

Cherwell Service Management

Endevor

Job description

Job ID# 10252 – Posted 5/26/2023 – Downey, CA

Position Description

The IT Production Support Assistant works under the direction of a team lead or section manager to support production applications running in mainframe and midrange computing environments. The IT Production Support Assistant supports production jobs running in mainframe and mid-range server environments, including job creation and scheduling, job execution, monitoring and troubleshooting of job issues; supports mainframe COBOL applications using the source code storage and compilation tool to promote program packages and members, as requested by application developers; sometimes works in a paired programming environment for knowledge sharing and training purposes; reviews and submits procedural documentation, and participates in team presentations to help build team skills expertise; manages incident tickets using a tracking software application to update each incident or request with action taken / resolution; coordinates and / or controls the operation of the mainframe console, assignment of devices, reply to operator messages, and the operation of input and output devices by executing jobs according to predefined schedules, complying with and enforcing computer operation standards; executes many tasks during the shift in a 24/7/365 full coverage environment.

Skills Required

The IT Production Support Assistant will possess knowledge and experience in customer service; flexibility; interpersonal skills; leadership; organizational awareness; problem solving; excellent communication skills, speaking and writing.

Experience Required

This classification requires at least two (2) years of experience in the last five (5) years working with IBM mainframe operations and production control environment including ordering, holding, submitting, cancelling, and monitoring production jobs using the scheduling software application, Control-M.

Two (2) years of experience in the last five (5) years working in a data center interacting closely with customers and managing incident tickets using a tracking software application like Cherwell service management tool.

Two (2) years of experience in the last five (5) years working with mainframe software Endevor to move the customer application programs and application source elements such as Job Control Language (JCL), Procedures (PROCS) and Control Statements to Endevor libraries

Education Required

A high school diploma or equivalent.

Additional Information

This position is on a 24/7/365 team. The schedule may change – day/swing/overnight. This position is for hybrid telework/office workplaces

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Please send your resume and any additional information to our recruitment team at [e-mail]

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