IT Production Support Assistant

Nexlogica; Downey (CA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A technology services company is seeking an IT Production Support Assistant in Downey, CA. This role involves supporting production applications in a mainframe environment, managing incident tickets, and working in a hybrid telework/office setting. Candidates should have at least two years of experience with IBM mainframe operations and customer service skills. Flexible scheduling in a 24/7 coverage environment is required.

Qualifications

• Two years of experience in IBM mainframe operations and production control.
• Two years of experience managing incident tickets in a data center.
• Two years of experience using mainframe software Endevor.

Responsibilities

• Support production applications and manage incident tickets.
• Coordinate operation of the mainframe console and execute jobs.
• Participate in a paired programming environment for knowledge sharing.

Skills

Customer service experience

Flexibility

Interpersonal skills

Leadership

Organizational awareness

Problem solving

Excellent communication skills

Education

High school diploma or equivalent

Tools

Control-M

Cherwell service management tool

Endevor

Job description

Overview

Join to apply for the IT Production Support Assistant role at Nexlogica.

Job ID# 10182 – Posted 02/07/2023 – Downey, CA

Responsibilities

• Support production applications running in mainframe and midrange computing environments, including job creation and scheduling, job execution, monitoring and troubleshooting of job issues.
• Assist with mainframe COBOL applications using source code storage and compilation tools to promote program packages and members as requested by application developers.
• Work in a paired programming environment for knowledge sharing and training purposes when needed.
• Review and submit procedural documentation and participate in team presentations to help build team skills.
• Manage incident tickets using a tracking software application, updating each incident or request with actions taken and resolution.
• Coordinate and/or control the operation of the mainframe console, device assignment, respond to operator messages, and operate input/output devices by executing jobs according to predefined schedules, complying with and enforcing computer operation standards.
• Execute many tasks during the shift in a 24/7/365 full-coverage environment.

Skills Required

• Experience in customer service; flexibility; interpersonal skills; leadership; organizational awareness; problem solving; and excellent communication skills (speaking and writing).

Experience Required

• Two (2) years of experience in the last five (5) years working with IBM mainframe operations and production control environment, including ordering, holding, submitting, cancelling, and monitoring production jobs using the scheduling software application, Control-M.
• Two (2) years of experience in the last five (5) years working in a data center interacting closely with customers and managing incident tickets using a tracking software application like Cherwell service management tool.
• Two (2) years of experience in the last five (5) years working with mainframe software Endevor to move customer application programs and application source elements (JCL, PROCS, and Control Statements) to Endevor libraries.
• Experience with mainframe operations/batch job scheduling is expected.

Education

A high school diploma or equivalent.

Additional Information

This position is on a 24/7/365 team. Schedule may change day/swing/overnight. This position is for hybrid telework/office workplaces.

Apply

Please send your resume and any additional information to our recruitment team at [e-mail]